Captivate 9 -- Recording Video Demo Crashes When Selecting "Application Region"

Forum|Forum|8 years ago
September 7, 2017
1 reply
501 views

Hi,

Whenever I try to record a new "Video Demo" and I choose "Application Region" Captivate always crashes when the countdown finishes after I hit "Record." I didn't have this problem earlier, but now I can't seem to avoid it.

Has anybody else been having these issues?

Thank you in advance for your help!

This topic has been closed for replies.

Lilybiri

Legend

Are you on Windows? In that case, do you Run Captivate as Administrator? It is essential for recording Video Demo or Software sims/

ericm331769Author

Participating Frequently

Thank you for your reply!

Yes, I'm on Windows 10. Unfortunately I'm not an administrator because its a work PC, but I didn't used to get the problem.

Earlier, I was able to select "Application Region" just fine without any crashing. The issue just started recently. I tried shutting down/restarting the PC and I still crash when I select the "Application Region" option.

Lilybiri

Legend

Yes I will try that. Unfortunately I will have to wait a few minutes for IT because they are not in the office just yet but I will let you know how it goes when I'm able to try it.

Also, I thought that CP9 was the latest version? Is there a way for me to download the latest version from the Creative Cloud?

No, CP2017 was released several months ago.

If you have a subscription license, download the trial version, your ID will be recognized. You can have both CP9 and CP2017 installed, but I had a perpetual (temporary) license for CP9 which expired.

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