A

Anonymous

Question

Captivate 9: Slow Performance (64bit, Version 9.0.0.223)

Forum|Forum|10 years ago
November 1, 2015
8 replies
4383 views

Hi All,

I'm experiencing some frustratingly slow performance while authoring content. For example, moving a box, quiz question, image, etc. takes upwards of 15-20 seconds. CPU usage spikes to 80-90% on one of the four cores, and Captivate stops responding until moving the item is completed.

This even occurs where there are no other applications open.

The computer I'm using exceeds the system requirements:

Core i5-5200U

8GB of RAM

Any advice?

This topic has been closed for replies.

Marko Stojkovski

Known Participant

Hello, this topic may be old, but I am having serious problems with the slow performance while editing responsive quizzes. The more customized the project is, the more it's slowing down. Now, I am waiting for 3+ minutes just to resize a text box. Computer's CPU, GPU, Memory percentages are lower than 30%, but still Captivate is barely moving. This happens on all responsive projects (quizzes) I built. I tried all of the suggestions but nothing helps. I am using Captivate 2019 (x64) and have a powerful machine, i9, 64GB ram, Radeon RX5500, but as I mentioned, they are not going above 25% while I wait.

Attached is a 7+ minutes screen recording in which I am able just to edit text and resize one of the answers for the whole time.

Lilybiri

Legend

Please, do not add to such an old thread.

Which EXACT version do you use? There have been two main releases and many minor ones under CP2019. You find the full version number under Help, About Captivate. The most recent version for Windows is 11.5.5.553.

FrancoisK

Known Participant

Have you tried opening your computer in Safe Mode and running Captivate then to see if the performance changes?

Hi all, I know you don't want us replying to very old threads, but I am having the same issue as Marko.

I am also working on E-learning with quiz slides in different device views, with set dimensions, and not

fluid boxes; I am using a template which we customize, and so each view has adjustments to text size, box dimensions, position, etc.

Captivate also becomes unresponsive while it needs to calculate those changes, or sometimes just when I want to access text to change it, and type, or just moving from one slide to the next, would take a second or two, amongst other actions!

This strikes a big blow on productivity, and means required hours of overtime when I have to work on these projects... I am using verion 11.5.5, 32GB RAM, 64bit operating system, Windows 10, AMD Ryzen 9 3900 12-Core Processor 3.09 GHz Processor, and GPU AMD Radeon RX 5700 Primary/Discrete.

Captivate seemingly does not use all the available resources in it's performance.
I really hope there is a solution since I still have much work to do!

O

ocr1987

Participant

Hello,

I had the same problem, I solved it by changing the screen resolution to 1600x1900 or less depending on the machine.

The problem seems to be in the power of the video card or in the optimization of captivate vs video cards at high resolutions.

I describe the MAC where I work:

- Mac pro (late 2013)

- 3.5 GHz 6-core Intel Xeon E5 processor

- Memory 32 GB 1866 MHz DDR3

- AMD FirePro D700 6 GB video card

- SSD

PD: https://elearning.adobe.com/2019/07/adobe-captivate-performs-slow-mac-retina-displays/

L

lalamedia

Known Participant

Hi,

the upgrade to captivate version 9.0.2.437 solved the problem

F

faruke91397452

Participant

Dear All,

I have the same problem nowadays. Last week, there was no any slow problems.

I am using Adobe Captivate V 9.0.2.437

I am working on a Responsive project.

There are 147 slides. (Mostly my works same slide count)

Project file size 190 MB

Published Output 90 MB

When I create Blank Project (not responsive) it looks like working normally.

Processor i7-6500U CPU 2.50 GHz 2.59 GHz

RAM 8 GB

System Type 64-bit

Windows 10 Home Editon

Files are in my local, and I am using this computer at home. Not connected a LAN

I try to run Captivate, Run as administrator, but it looks like same slowly.

I have sent the captivate project to Nimmy.

Best,

Faruk

M

marconeb72951429

Participant

Bens,

You could solve the problem of performance?

I'm having the same problem you ......

MarkWFD

Inspiring

I am having big speed issues too. Have an i7 PC on windows 10 with 16 G of Ram and takes about 50 seconds to create a new blank project and ages to preview projects. I have plenty of free space on my disk. I am saving to my local SSD disk and thecache is local. I have cleaned my preferences and run as administrator and nothing seems to make any difference to he speed. Other apps run fine on my PC.

Any other suggestions welcome!

Many thanks

M

L

lalamedia

Known Participant

Hi, i am having the same problem. No solution since a year?

thomasj425940

Participant

I also am seeing very slow performance, but in my case it is mostly limited to when I record audio. It takes about 5 seconds for the Slide Audio dialog to appear after I press the Record button in the toolbar. I also see a 5-second delay when I press Record within this dialog. These two delays are very frustrating because I have to record audio on hundreds of slides. I have a new computer (64-bit Windows 8.1, Intel i7 with 16 GB of RAM) so I should have plenty of CPU power to handle it. Any ideas?

R

Rahinie

Adobe Employee

Hi Thomas,

Can you please elaborate little more on the scenario.

1. Is it happening with a Responsive or a blank project?

2. Is it happening with a specific project or with all projects( Project with 10 slides as well). In case if it is project specific, Can you please share the project size and slide count details.

Thanks,

Rahinie

L

LisaAnnAndrews

Known Participant

I have this exact same problem. I have created a Responsive project and everything is painfully slow. I've tried this on a PC and also on my iMAC and to do anything, type in a text box, move question answers etc takes 15-20 seconds. Any suggestions?

nsukumar

Adobe Employee

Hi there,

Can you please elaborate little more on the scenario.

1. Are you seeing the slowness in specific scenario?

2. Is it happening with a Responsive or a blank project?

3. Is it happening with a specific project or with all projects( Project with 10 slides as well). In case if it is project specific, Can you please share the project size and slide count details.

4. How often you restart Captivate.

Thanks,

Nimmy Sukumaran.

Captiv8r

Legend

Hi there

Where is the project located?

If it's on a network resource, close the project, copy it to your local C drive (possibly in a folder named c:\projects) and then open it and see if your performance improves.

Cheers... Rick