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ChidsPujar
ChidsPujar
Participating Frequently
July 30, 2018
Question

Captivate 9 - Text disappearing in Published version

  • July 30, 2018
  • 2 replies
  • 1546 views

Hi Guys, Facing a big issue with my Captivate project, would appreciate if someone could quickly guide me with this.

- Powerpoint files being imported into Captivate
- Make changes in Captivate, by using the edit the Powerpoint slide option (Ctrl+Alt+S).

Randomly (but quite frequently) the files get corrupt i guess. When i save it & publish it to HTML5 output the text on screen disappear...All browser show similar treatment. This is very eratic nature...

Can someone help me in this matter please?

Cannot share actual file due to client project files....

Regards

Chidamber

    This topic has been closed for replies.

    2 replies

    ChidsPujar
    ChidsPujarAuthor
    Participating Frequently
    August 1, 2018

    Thanks all guys...Please note that this is a Powerpoint to Captivate import...we do not create any objects here except a few hotspots over the navigation buttons...

    No themese are used, so how do i still refresh/delete the theme? there are no Captivate related stuff, whatever animation is there comes from the Powerpoint slide imported. The only thing that disappears is the Text...If i go to individual screen & edit the PowerPoint slide in captivate, it appears back...but then i will have to do this for each individual slide, i tried editing the entire presentation & then saving it, this does not resolve the issue...

    I have tried deleting themes etc...but still no respite

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    August 1, 2018

    OK.  I think I may be seeing the reason here.

    Is the text that is NOT appearing actually text that gets animated in PowerPoint?  That could be the reason it is not appearing. 

    By the way, even when you are importing a PPT slide, there is still an underlying Captivate Theme being used.  There is no way to avoid having a Theme involved.

    ChidsPujar
    ChidsPujarAuthor
    Participating Frequently
    August 1, 2018

    The text from PowerPoint, even if it is not animated does not appear. This happens ONLY when the captivate acts funny...Normal circumstances, the import works perfectly fine.

    I am currently working on 10 similar types courses. They all have text/graphics animations in PowerPoint & work perfectly fine in captivate even if published.
    I have faced issues on 2 courses on random basis. They worked fine in the initial stage, but suddenly stopped when Captivate started behaving erratically.

    When i go to edit the slide in captivate & just save it...they start appearing again. But I have to then do this manually for each individual page.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    July 31, 2018

    Are you on the latest updated build for Captivate 9?

    Have you set up Captivate as recommended with regard to default locations etc?
    Setting up Preferences in Adobe Captivate | Infosemantics Pty Ltd

    Have you tried resetting Preferences and deleting the Layouts folder to refresh Themes?

    ChidsPujar
    ChidsPujarAuthor
    Participating Frequently
    July 31, 2018

    Thanks for the reply.

    Yes, we have set up the preferences etc...Have tried switching themes etc but no improvement...We had to literally rebuild the whole course to get this resolved.

    I feel there is something which triggers this behavior. Would anyone know a solution as this is happening quite often.

    Lilybiri
    Lilybiri
    Legend
    July 31, 2018

    From my experience in the forums, I learned that a theme could be corrupted, especially if it is a custom theme upgraded from a former version. Did you use a custom theme?  Deleting the Layouts folder in Public documents will refresh the themes coming with Captivate, but a custom theme doesn't have to be stored in that folder. I even recommend never to tweak an existing theme but always create a custom theme and store it elsewhere, not in the Layouts folder.

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