Captivate 9 trial and Powerpoint

[Guest]

I have just downloaded Captivate 9 trial on my iMac as well as Java (as it asked me to).  When I try to start a new project using a powerpoint presentation, it starts converting the files, completes it and then freezes.  I can't do anything except shut it down.  Can anyone help?  Thanks.

[Lilybiri]

Did you install on your system, not on a networked drive? Are the paths for documents and cache (see Preferences) pointing to a location on your system? Since you are on Mac, I don't think you have to launch as administrator. There are almost no Mac CP users around here to help on the forums, only Win users.

[Guest]

Thanks for your reply.  Yes, just on my system and it's all sitting there looking like it has been installed properly.  Can't figure out what has gone wrong... ;-(