Captivate 9 trial install expires after only 1 day.

[Dave_Cox_2]

Hello,

Yesterday, my boss asked me to evaluate Captivate 9 to see if it will work for our HTML5 training needs.

I installed Captivate 9 on my system yesterday to see if we can use it to meet our training needs in this ever changing environment. After the install, the installer said that I have 30 days to try the software. I started to create a project, but was unable to finish, so i closed it and left for the day. This morning, I attempted to open the project to continue my evaluation. When Captivate starts up, it gives me message that says, "Your trial has expired." and shows 00 days remaining.

I really would like to evaluate this product for my company, but only two hours is not enough time for me to make an educated decision. How can I enable the rest of the trial?

[Lilybiri]

I'm just a user, but someone will contact you.

[Dave_Cox_2 · Accepted solution]

I found out we already have a license. I resolved this by installing the valid license.