Captivate 9 trial "image not recognised".

Report · Aug 23, 2015

Hi, I'm trying to use the Captivate 9 trial. I have downloaded through Safari and Firefox and both say "image not recognised". What do you suggest?

Thanks in advance for your help. Anna

Report · Aug 23, 2015

Hi all

I'm now getting these pop ups on the screen (installer failed to initialize). Any ideas?

Thanks

Anna

Report · Aug 23, 2015

Hello Anna,

Please go to C:\Program Files (x86)\Common Files\Adobe and rename the OOBE folder to OOBE_old and then run the installer again.

Regards

Himanshu

Report · Aug 23, 2015

Hi Himanshu

Thanks for the prompt response. None of this is coming up when I search for this file path.

I can't see it on my computer. Any ideas?

Thanks

Anna

Report · Aug 23, 2015

Hello Anna,

Welcome to Adobe Forums!

You may follow the instructions below in order to download the trial version of Captivate 9.

Step 1:- In order to download Adobe Captivate 9.0 , open the link mentioned below and sign in with your Adobe ID and password.

https://www.adobe.com/cfusion/tdrc/index.cfm?product=captivate&loc=en_us&promoid=DJDUL

Step 2:- Once you sign In with your Adobe Id and password, you will be redirected to Adobe Captivate 9.0 downloadpage, Do not click on download. Kindly stay on that page and paste the below two links on the Trail Page Address Bar one by one and save the files

Windows

For 64- Bit

http://trials3.adobe.com/AdobeProducts/CPTV/9/win64/Captivate_9_x64_LS21.7z

http://trials3.adobe.com/AdobeProducts/CPTV/9/win64/Captivate_9_x64_LS21.exe

Step 3:- When both the files finish downloading, then run the second file (.exe) which will start extracting the first file (.7z) and will start installing Adobe Captivate 9.0 on your computer.

For Mac :

http://trials3.adobe.com/AdobeProducts/CPTV/9/osx10/Captivate_9_LS21.dmg

Once the .dmg file gets downloaded double click on it in order to install.

Regards,