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A
annac63498509
Participant
August 23, 2015
Question

Captivate 9 trial "image not recognised".

  • August 23, 2015
  • 2 replies
  • 1087 views

Hi, I'm trying to use the Captivate 9 trial. I have downloaded through Safari and Firefox and both say "image not recognised". What do you suggest?

Thanks in advance for your help. Anna

    This topic has been closed for replies.

    2 replies

    HimanshuSatija
    Adobe Employee
    HimanshuSatija
    Adobe Employee
    August 23, 2015

    Hello Anna,


    Welcome to Adobe Forums!


    You may follow the instructions below in order to download the trial version of Captivate 9.


    Step 1:- In order to download Adobe Captivate 9.0 , open the link mentioned below and sign in with your Adobe ID and password.

    https://www.adobe.com/cfusion/tdrc/index.cfm?product=captivate&loc=en_us&promoid=DJDUL

    Step 2:- Once you sign In with your Adobe Id and password, you will be redirected to Adobe Captivate 9.0 downloadpage, Do not click on download. Kindly stay on that page and paste the below two links on the Trail Page Address Bar  one by one and save the files

    Windows

              

    For 64- Bit

    http://trials3.adobe.com/AdobeProducts/CPTV/9/win64/Captivate_9_x64_LS21.7z

    http://trials3.adobe.com/AdobeProducts/CPTV/9/win64/Captivate_9_x64_LS21.exe

    Step 3:-  When both the files finish downloading, then run the second file (.exe) which will start extracting the first file (.7z) and will start installing Adobe Captivate 9.0 on your computer.


    For Mac :

    http://trials3.adobe.com/AdobeProducts/CPTV/9/osx10/Captivate_9_LS21.dmg


    Once the .dmg file gets downloaded double click on it in order to install.

    Regards,

      A
      annac63498509Author
      Participant
      August 23, 2015

      Hi all

      I'm now getting these pop ups on the screen (installer failed to initialize). Any ideas?

      Thanks

      Anna

      HimanshuSatija
      Adobe Employee
      HimanshuSatija
      Adobe Employee
      August 23, 2015

      Hello Anna,

      Please go to C:\Program Files (x86)\Common Files\Adobe and rename the OOBE folder to OOBE_old and then run the installer again.


      Regards

      Himanshu

      A
      annac63498509Author
      Participant
      August 23, 2015

      Hi Himanshu

      Thanks for the prompt response. None of this is coming up when I search for this file path.

      I can't see it on my computer. Any ideas?

      Thanks

      Anna

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