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Tinyblu
Known Participant
May 17, 2017
Question

Captivate 9 - Videos Are Not Playing After Publishing

  • May 17, 2017
  • 1 reply
  • 7952 views

...so I'm back.  I have spent the past two weeks creating a project that contains short videos.  

The videos play fine in preview, but once published, I get a blank screen.  After reading other posts, I tried using SWF format and uploading the videos using a file path from my local computer (I thought the issue was that I had placed the videos in OneDrive and tried to upload from there).

No luck.  This is not the first time I've done a ton of work, previewed it, then only have the finished product not work.

What is the best case scenario for projects to actually work when published?  I really can't go through this again....

    This topic has been closed for replies.

    1 reply

    S
    StevePixel
    Inspiring
    May 17, 2017

    Hi TinyBlu

    There are a bunch of questions that need answered, in order to successfully answer your questions, but instead I will outline what the proper workflow is and you can troubleshoot your specific problem or at least give us a basis for discussion.

    Progressive Download.

    If you have added it to your project then it should play, when the project is published and uploaded to a web server or LMS. if you try to get it to play from your hard drive, it won't. If you upload the video files to an external drive and link it, it won't work. In order to have the iFrame link work they need to be housed on a media server like YouTube or Vimeo. If you are trying to embed it with an iFrame, then the published project needs to be uploaded to a web server to be viewed, as well.

    Another reason it won't load is that its too big a file and takes too long to load.

    Are either of these issues pertinent to your situation?

    Cheers

    Steve

    H
    harrisonc99906790
    Participant
    May 17, 2017

    I'm seeing a similar issue to Tinyblu, but I have my video uploaded to a web server. My video is showing the first frame, but displaying a loading wheel indefinitely. I have left the window open for a while, out of curiosity, and the video does not load even after 45 minutes or so.

    The video is an MP4 format, and was able to be successfully played in previous publications of the project. But recently the videos have stopped working when being published. I have retraced my steps to see what has changed but there are not settings that would prevent a video from loading after being published.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    May 18, 2017

    @harrison:  Are you publishing to HTM/SWF or to HTML5?  Have you recently updated your Captivate 9 version or upgraded to Captivate 2017?

    If HTML5 content published from the more recent versions of Captivate 9 is not working on a web server, the usual reason is that the web server does not have JSON file mimetype enabled.

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