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Yertpm
Participant
January 9, 2017
Question

Captivate 9 won't import any PowerPoint - says file damaged

  • January 9, 2017
  • 4 replies
  • 3921 views

Recently updated to Captivate 9 on work laptop. When trying to import a PowerPoint or create a new project via PowerPoint, I get the same error that says it is unable to import and that the file may be damaged. I've tested it with brand new powerpoints with 1 slide of text, changed them to PPT, reinstalled Office 2010, etc. 

Are there any other solutions to this problem? 

This topic has been closed for replies.

4 replies

E
erics21329170
Participant
September 13, 2019

I encounter the same error.  Anyone find a solution which works?  Most of the solutions in threads did not work.

    C
    cpa407@gmail.com
    Participant
    October 16, 2019
    Erics a few month have passed. Have you find a solution ?
    keving39926596
    keving39926596
    Participant
    February 13, 2018

    Try opening power point and adobe captivate as administrator. These helped me. 

    BDuckWorks
    BDuckWorks
    Inspiring
    January 9, 2017

    You say you 'changed them to PPT,' have you tried saving as from PowerPoint to create a PPTx file?

     

    BTW, there are a number of steps that should be followed from the ReadMe.txt document that is packaged with the update.  

     

    Here is a snippet from another post:

     

    As RodWard says, you should verify the preferences and cache files were handled correctly.

     

    Compare your process with the details in the release notes from the Captivate update files.

     

    In another thread, Re: Sluggish performance after update pbdw1969 suggested:

    Follow the steps as outlined in the release notes for the update.

     

    You may also want to clear out your cache.

     

    To clear your cache, with Adobe Captivate running but no projects open...

    1. Click Edit / Preferences (Shift + F8)
    2. Click on the General Settings category
    3. Click the Clear Cache... button
    4. Click OK

    Did you complete those steps?

    Y
    YertpmAuthor
    Participant
    January 9, 2017

    Thanks, I have indeed tried both PPTX and PPT. I also followed the suggestions to clear preference folders and clean cache. I also tested the 64bit captivate with 32bit office on another computer and I was able to import. So, it must be something specific with this computer. My next step is to reinstall Captivate. Appreciate the help.

    BDuckWorks
    BDuckWorks
    Inspiring
    January 9, 2017

    Sorry for your troubles..

     

    Do you have Administrator rights on your account?

     

    If not, check with your IT group and ask that they enable admin permissions either for your account or to run the application as administrator.

    Lilybiri
    Lilybiri
    Legend
    January 9, 2017

    It may be an incompatibility with that old version of Office 2010?

    Y
    YertpmAuthor
    Participant
    January 9, 2017

    Possibly, however when I try to do the same thing with Captivate 6, it gives me the same error. I wonder, would the fact that Captivate is a 64 bit program and Office 2010 is the 32 bit version cause the issue? 

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