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Community Manager
Saurav_GhoshCommunity Manager
Community Manager
October 14, 2019
Question

Captivate compatibility with macOS Catalina 10.15

  • October 14, 2019
  • 12 replies
  • 5088 views

UPDATE: (12/4/2019): We've released Update 4 for the 2019 release of Captivate. For more information, see Adobe Captivate (2019 release) Update 4 released.

 

Adobe Captivate (2019 release) is not supported on macOS Catalina 10.15, which Apple released on October 7th, 2019.

 

Adobe will soon be releasing the free update for Adobe Captivate (2019 release) users that will support macOS Catalina 10.15.

 

We recommend that you continue to run Adobe Captivate on macOS 10.14 until Adobe releases an update for the 2019 release of Captivate that supports macOS Catalina 10.15.

 

All users on older versions of Adobe Captivate must upgrade to Adobe Captivate (2019 release). For more information, contact Adobe support.

Track Timeline of macOS 10.15 Catalina compatibility
Captivate (2019 release) End of Fall 2019

 

How to avoid interruption when using Captivate?

  • If you have installed the 2019 release of Captivate and haven’t upgraded to macOS 10.15, Captivate (2019 release) continues to work as expected.
  • Hold on to upgrading your macOS until Adobe releases an update by end of Fall 2019.
 
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    12 replies

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    K
    katieatherine
    Participant
    October 15, 2019

    Are you kidding me? Maybe you could have notified everyone BEFORE the update. I'm sure my clients will be understanding of this........ 

      CDubber
      CDubber
      Known Participant
      October 22, 2019

      Yeah, this seems problematic:

        danield22751223
        danield22751223
        Participating Frequently
        October 14, 2019

        Would have been nice to learn about the issues that the update to Mac OS 10.15 would cause before upgrading.

        Most likely an email could save us from getting to this conversation.

        I am sure that ADOBE has the capability to do this so , in the future, the frustration levels will be greatly reduced. 

          RodWard
          Community Expert
          RodWardCommunity Expert
          Community Expert
          October 15, 2019
          https://community.adobe.com/t5/Captivate/If-using-Captivate-on-a-MAC-WAIT-before-updating-to-Catalina/m-p/10660403
          A
          Anonymous
          November 6, 2019

          Hey Rod - unless your warning is visible INSIDE the application, next to the look for updates button, it's not really going to be that effective is it? SURELY, if the app isn't compatible with the latest version of an OS, it would be appropriate that the install agent would do a compatibility check first BEFORE installing productivity destroying BRICKWARE on our computers?

           

          What would be utterly fabulous is if there was a quick link here to some rollback instructions so we can get on doing work, not wasting so miuch time trying to work out why we can't do anything. Making mental note of when my annual subscription expires.

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