Skip to main content
aural93581897
aural93581897
Participant
July 14, 2020
Question

Captivate Crashes when I try to access the eLearning Support Forum from the Help menu

  • July 14, 2020
  • 2 replies
  • 242 views

So I purchased Captivate about 2 weeks ago. Ever since I paid I have been having trouble with accessing the Adobe eLearning support forums. Captivate crashes every time I select 'Adobe eLearning Community' from the 'Help' menu item in the top navigation. When I was using the trail version it was working fine. This is slowing my progress down and making it difficult to find support. Please advise ASAP!

 

This topic has been closed for replies.

2 replies

Stagprime2687219
Stagprime2687219
Legend
July 15, 2020

There is some good information to be found at the eLearning Community to be sure - but if you're looking for support - the fastest way to a response will be here in the forums.

Lilybiri
Lilybiri
Legend
July 14, 2020

Do you use the same Adobe ID for your license and for the Community?

Can you log in directly to:

https://elearning.adobe.com/

Then sign in with your Adobe ID and password. I thought I did see your name ther e today? Sorry for my sticky memory 🙂

aural93581897
aural93581897Author
Participant
July 14, 2020

I can login with a browser, but since I paid trying to get to the support forum through the Captivate interface crashes the program. It worked while I was using the free trail and testing Captivate out before I purchased it. I used my school email to get the educational discount, so I now have 2 emails linked to my account. I wonder if that is causing the problem?

 

Anyways... since I have paid I am finding the support harder to get. Not only is the Captivate UI crashing, but it seems that a couple of times questions that I was trying to post on the Community Support Forum vanished into the cyberspace of another galaxy. LOL!! Is possible that they were delayed for review and posted later?  I am so sorry to be a pain in the butt Lieve. 😞

 

However, I really do need to wrap up this learning activity and move on if I am ever going to get a job. There are lots of children with learning disabilities that are sitting at home with nothing constructive to do. It is my passion to engage them in learning at their own level, which they truly deserve.

aural93581897
aural93581897Author
Participant
July 15, 2020

You have been awesome... Please don't take my comment personally. I have learned a lot from you and greatly appreciate everything you have helped me with. I really enjoyed your talk during the eLearning seminar too. One day I hope to be as proficient with Captivate as you are. I learn at a slower pace because I have a learning disorder myself... but, I usually get it eventually. Thanks again. 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices