Skip to main content
H
hhviarete
Participating Frequently
March 23, 2021
Question

Captivate Fehlercode 501 - Wo finde ich das Fehlerprotokoll?

  • March 23, 2021
  • 1 reply
  • 680 views

Beim Versuch captivate neu zu installieren (setup.exe) bekomme ich den Hinweis: "Installation mit Ausnahmen fehlgeschlagen", "Adobe Captivate kann momentan nicht installiert werden (Fehlercode: 501)"

Die "Hilfe" erklärt: 

Fehlercode 501: Das Paket konnte nicht installiert werden, da die von ihm geänderten Ressourcen derzeit verwendet werden.

Die vorgeschlagene "Lösung" lautet: 

Schließen Sie die im Fehlerprotokoll gemeldeten Apps.

-------

Wo finde ich das "Fehlerprotokoll" mit den "gemeldeten Apps"?

Für einen Tipp wäre ich dankbar.

    This topic has been closed for replies.

    1 reply

    Eric Dumas
    Community Expert
    Eric DumasCommunity Expert
    Community Expert
    March 23, 2021

    Hi You can find the 'log' in your windows log called 'Event Viewer'

    1. Right click on the Start button and select Control Panel > System & Security and double-click Administrative tools.
    2. Double-click Event Viewer.
    3. Select the type of logs that you wish to review (ex: Application, System)

     

    Have you tried to Right-click on the setup.exe file and launch it as Administrator? that helped me in the past.

    Can you confirm this is your first time installing it or is this an update/upgrade?

     

    H
    hhviareteAuthor
    Participating Frequently
    March 23, 2021

    Hi, first of all thanks for the quick reply.

    It is not my first time installing  but it is also not an update/upgrade, because the first programm I installed is completly wiped off my computer.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices