Captivate in Browser issue

[Guest]

So, I did a software simulation in Captivate 5.5 of a process in SharePoint. So, then when I was done was upload it into a help library in sharepoint. The movie looks beautiful when I look at it in my files. But when I click on it from the library in SharePoint it opens in the same browser and I am getting blue lines here and there. I am using IE8. Does anyone have any ideas or suggestions on what I could try to make it look nicer. I already upped the Quality to high-24 and it has had no effect.

[joebor1776]

We have found that Advanced Project Compression can cause this, and also if you are displaying it in a browser window that is a smaller size than the published swf. When we launch our captivate swfs in a browser window that is the same size as the swf, the lines are not as bad, or are not there at all.

[Guest]

HI. Thanks for the information. What would be the best size to use for projects if the user will be viewing in browser?

Thanks.

Lisa

[RodWard]

That depends...What is the minimum monitor resolution of your target audience?

[Guest]

I'm not sure. My laptop (which most people have) is 1360x768, but my monitor is 1440x900. Most people have monitors, but they also use the laptop screen when they away from their office. Is it better to do it in a smaller resolution?

[RodWard · Accepted solution]

You may have missed my drift.

What is the MINIMUM monitor resolution of your target audience? 

You need to find this out because it's irrelevant what size monitor YOU have or even what the maximum resolution available on most laptops is.  The critical thing is what your users are running and how small (not how big) you need to make your content in order to leave room for browser toolbars, chrome, playbars etc.

Your local unfriendly IT dudes are often able to quote the results of scripts they run when user's log into the network and give you a breakdown of all users by monitor resolution.  If you can't get this info, then you need to either survey your audience yourself, or just assume a given monitor resolution and work for that.  If you get it wrong and use one that's too big, you'll be deluged with complaints from users on 1024x768 monitors that cannot see your content or reach the navigation buttons on your playbar.

[Guest]

Thanks Rod. I found out the minimum was 800x600, but the IT said that was only a couple people.. everyone else is 1024x768. I will try to do the simulation in that resolution when I redo it and hopefully it will work better.

Lisa

[RodWard]

Those two people on 800x600 probably have very poor eyesight or else very old equipment.  The company should probably pay for them to get larger monitors so that they can see the text easily when they move to 1024 or 1440.

If you DO re-record for 1024x768 as your minimumm check out this blog post where I describe how we arrived at our preferred capture size: http://www.infosemantics.com.au/optimal_screen_size

[capmi]

Lisa, if you resize your browser, does the problem still occur ?

What happen if you use Firefox instead of IE ?