Captivate installer failed to initialize

[maheshb75]

Hi,

I am trying to install the 30days trial version of Captivate 9, but during installation it gives me an error "Installer failed to Initialize. Please download the Adobe support Advisor to detect the problem". When I searched 'Adobe Support Advisor' I found that its no longer available. Could you please help me to resolve this issue so that I can install the Captivate? I am using Windows 7  64bit machine and need captivate 6 or above. Thanks.

Best Regards,

Mahesh

[kglad]

start at the top and work your way down applying applicable fixes until your problem is resolved.

if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

if, your error is:

"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

first, rename OOBE Folder to OOBE.old.

to find OOBE:

64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

32 bit win OS: Program Files \Common Files\Adobe\OOBE

mac os: HD>library>application support>adobe>caps

mac os: USER>library>application support>adobe>OOB

if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

if you're using a dvd to install:

copy the disc contents to a desktop directory and install from that directory.

if you're using a mac:

1. Try to Create a new user account in Mac with Administrator Priviledges.

2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

5. Start the installation again.

if everything applicable above fails, check your installation logs:

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

[Guest]

I am having the same problem with downloading and installing Captivate.  I have been looking at the instructions on this page, however where does one find the OOBE folder?

[RodWard]

Do you not see it at any of the locations shown in the post directly above your own?

to find OOBE:

64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

32 bit win OS: Program Files \Common Files\Adobe\OOBE

mac os: HD>library>application support>adobe>caps

mac os: USER>library>application support>adobe>OOB

[Guest]

Hi Ron, thank you for the reply. I have checked but when I follow the path you have posted, there is no OOBE file listed at all.

[RodWard]

If this is the first time you are installing Captivate and the installation is failing before it gets done, then that would explain why you are not seeing the OOBE folder.

So have you ever installed this version of Captivate on this machine before?

[susanp86655316]

Same issue as alison - following. No previous installation of Captivate on the machine. No CAP file listed (I'm on a MAC).

[heatherh23832662]

This post has the answer that helped me and now I've been able to install. Woo hoo!!

Captivate 9 Installer Failed to Initialize

I found the solution, and it's super easy. Right-click on the installer, Show Package Contents, and follow these steps: Installing Creative Cloud on macOS 10.12 (Sierra)