Participant

Question

Captivate Record Computer Audio Issue - Glitch sound on every computer audio recording.

Forum|Forum|4 years ago
April 14, 2021
4 replies
1810 views

Hello Community,

I've had this trouble with Captivate 2019 for a few weeks now. It involves recording computer audio to a slide. If I record narration audio from my headset I sound fine but when I record computer audio, after a few seconds of play back I get a glitchy sound. I've tried updating the software (done), I've tried comparing recording another persons voice while in a virtual meeting and simply recording YouTube audio and I have the same result. I've tried contacting Adobe tech support but keep getting disconnected or call dropped. Any suggestions on how to resolve? Here is a YouTube video and screen shot showing the issue.

https://youtu.be/3QeiFFwbWqQ

This topic has been closed for replies.

S

Sameer Premji

Participant

This issue is still happening in Adobe Captivate 2019 (64-Bit) version 11.5.5.553. To test this glitch, select a Video Demo and record a YouTube video being played. The sound starts clearly but after a few secs, the glitch kicks-in. All audio/video drivers are up-to-date and still happening.

C

christines70858448

Participant

Experiencing this same issue, still looking for a fix. Tried uninstalling/reinstalling audio driver, but it wouldn't go past the uninstall step. Thanks!

jcutts1010

Participating Frequently

Hi! I'm still experiencing the same issue, as well. I don't experience the issue on a previous PC where I used Captivate; luckily I still have access to that computer - I use it as a work around for when I need to grab video demos because the audio glitch occurs every time I try to create a video demo on the newer PC.

RodWard

Community Expert

Does the PC with the problem happen to have any other software loaded that also has the ability to do screen capture?

I have heard some users found that this other software was causing the issue and only once they uninstalled the conflicting software and then reinstalled Captivate again did they get it to work. For example, some webcam utilities offer the ability to do a screencapture. Logitech has one such app.

Just a suggestion.

jcutts1010

Participating Frequently

I have this same issue with one of my end-users and it is extremely perplexing.

J

Jacob Hokland

Inspiring

Can you paste a screenshot of your Device Manager and system properties?

jcutts1010

Participating Frequently

Hello,

Thank you for any advice you can give us as Adobe isnt being super helpful atm. We have tried just about everything we can think of including updating all drivers and making sure Captivate is on the latest version as well. attached you will find device manager and system properties, thank you.

RodWard

Community Expert

When you say you have "tried updating the software" did you mean updating Captivate only, or did you also look into updating the audio drivers on your computer? The glitch in the audio files sounds like a problem with audio drivers to me.

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CBU TrainerAuthor

Participant

Hi RodWard,

Thanks for your response. I did check for any updates on my HP Probook. I did what ever updates were available and still no results. One of my peers who creates with me is having the exact same trouble on a new computer. Did you have a chance to watch my YouTube video of the issue?

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CBU TrainerAuthor

Participant

I'm updating my audio drivers now. Doesn't seem to be a new one available .

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