Captivate review tool not working

[Angelo36960776jrgj]

Hi, 

I am trying to publish a course on the review tool, but I keep getting the same error.

Thanks

[Mayank_Meh]

Hi Angelo36960776jrgj,

Can you try the below steps and let me know if this works?

1. CLose Captivate.

2. Go to : C:\Users\Public\Documents\Adobe

3. Rename Elearning Assets folder.

4. Go to : C:\Program Files\Adobe\Adobe Captivate\utils

5. Double CLick - CleanPreferencesWin.bat

6. Launch Captivate and try again.

[Angelo36960776jrgj]

Hello again, 

I tried the fix as prescribed in your steps, and it did not work. I am sharing a video that shows how I tried to publish for review a small sample Captivate project.

Please advise,

Angelo

[Simon31332116jwt3]

Hi.  Did you ever find an answer for that error message?,  Seeing similar reported from some users testing the lastest version.

Thanks