Captivate shows message to deactivate PopupBlocker

[tabu]

I use in Captivate the action "open URL" (in new window) with a button. I generate the e-learning in SCORM 1.2 HTML5. I publish the e-learning in the LMS "Success Factors". When I am testing in Internet Explorer 11 on Windows 10 there shows up a popup-Window in the e-learning after klicking the "open URL"-Button.

(I translate the message to english: "Adobe Captivate    Change to settings and deactivate poup-blocker".)

If I click "OK" in this window, everything works fine, ther is no popupblocking on the part of the browser. If I am testing the e-learning package in Chrome, there is not such a message.

Is there a chance to get rid of this message? Or at least to change the text of the message?

Thanks anybody who can help!

[RodWard]

That would be controlled by your browser settings, not by something in Captivate.

[marisolp50365902]

I'm having the same issue. Its actually a Captivate setting. There has to be a way to turn it off. The dialog box appears in the Captivate content even if pop up blockers is turned off. The course launching in the LMS launches in a pop up window, so that's not the issue. Subscribing. Hopefully someone else finds the answer.

[tabu]

You may try the following workaround, which worked fine in my project: Replace the Captivate Action "Open URL or file". Open the URL instead by using the Captivate Action "run JavaScript" and then use a suitable JavaScript message like for example "window.open("http://adobe.com")". I hope you will succeed.

[marisolp50365902]

Thank you. I will give that a try.

[geethak2284164]

That works for me. thanks!

[Angie1974]

Hi,

I am having this issue as well (in IE but not Chrome). I tried your suggested javascript workaround: window.open("http://adobe.com")". It opens to the URL as expected, but also opens a blank window next to it. Is there a way to eliminate the blank window?

Thanks,

Angie

[kim50PA]

Is anyone at Adobe working on this. We are trying to move to only HTML5, but this is a major issue. As noted above, our LMS requires that popup blockers be turned off, so it really is a false error. The workaround, while it might work, seems rather involved for our non-programming team members. I am currently working with Captivate 11.5 so the issue continues.

[Lilybiri]

People like me answering questions on this forum, are just users. If you want to be heard by Adobe, you need to log a bug report or a feature request. We cannot help you, nor have the info you want.