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Captivate Software Simulation Only Records Wallpaper

New Here ,
Sep 14, 2021 Sep 14, 2021

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Hello Adobe Peeps. I am having an issue with Captivate's Software Simulation function. It only records the wallpaper and mouse movements, not the application. I have given Captivate access to the camera and control of the computer in System Preferences and restarted the Mac, but no success. I have been careful about chosing the correct application and have unplugged my monitor so there is only one screen. Everything seems to be set up properly when I hit the record button, but when I check the work, it's just screen shots of the wallpaper and the mouse. What could i be doing wrong?

 

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Community Expert ,
Sep 14, 2021 Sep 14, 2021

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Software simulations use the Blank master slide. It needs to be really Blank. Can you check if that is the case in the theme which you are using?

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New Here ,
Sep 15, 2021 Sep 15, 2021

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I'm experiencing the same problem - mouse movements, audio, but only my desktop. I'm using the default theme - Blue Veracity. I also unplugged the external monitor, tried it with webcam and without, tried screen and application options. Results are the same - just the color of my wallpaper (not even the actual desktop). Please help.

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New Here ,
Sep 15, 2021 Sep 15, 2021

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I think I've figured it out - in Mac OS Catalina, you have to specifically grant sreenshare permissions in additional to camera and microphone. When I gave Captivate that permission, it worked. 

I hope this helps!

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Community Expert ,
Sep 16, 2021 Sep 16, 2021

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For Windows users running Captivate with 'Run as Administrator' setup is also recommended for any capture. Mac has a different approach and I am a pure Win user.

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