Captivate Trial Expired on first attempt to open

[mixchelc]

I am a CC subscriber. I downloaded and installed the Captivate free trial yesterday, and on the first attempt at using it, I received a message that my trial was expired. Would my subscription to CC cause this issue? I have scoured the discussion boards and have not found any helpful information. The virtual assistant has not been helpful either. It provided a link to a post resolved by someone who already had a valid license. (https://community.adobe.com/t5/captivate-discussions/captivate-9-trial-install-expires-after-only-1-...) 
I am using Articulate Storyline and wanted to compare Captivate for a potential client. If anyone from Adobe is out there, it is very time-consuming and frustrating trying to get support. There is a lot of unhelpful information in the Discussions section. It is full of nonsensical comments.   Perhaps the motivation to engage people in the community for free access to Captivate is behind this?  
I would be happy to pay for one month, but I cannot commit to a one-year subscription without the opportunity to evaluate the software.   

[RodWard]

Having Creative Cloud on your PC would not cause this to happen.

If you are getting a message that says your Captivate free trial has already expired, but you have only just installed Captivate, the most likely explanation is that some version of Captivate 2019 has already been installed on your PC at some time. 

Likely the earlier installed files were uninstalled again after that trial period expired, which then meant you were unaware of the earlier install.

[Paul Wilson CTDP · Accepted solution]

Try emailing support and see if they can assist. 

CaptivateHelp@Adobe.com 

[mixchelc]

Thank you. 

[mixchelc]

Thank you, email support was very prompt and I am up and working now.  

[Paul Wilson CTDP]

I'm glad you got it sorted out.