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J
Jon23524135gk8k
Known Participant
April 13, 2023
Question

Captivate tries to update fonts but freezes

  • April 13, 2023
  • 1 reply
  • 1224 views

Hi

 I am trying to open some Captivate files, which I created last year, before I upgraded my verions of Captivate. They take ages to load, but once they are loaded, Captivate tries to "Update Missing Fonts" and then freezes at 50%. The fonts are not missing from Adobe Creative cloud, so I have no idea what to do.

Any suggestions?

Regards

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    April 13, 2023

    I suspect you have been using Adobe fonts? If yes, can you check in Adobe fonts if they are still activated? I am asking this because Adobe Fonts deactivates fonts since a while when they are not used regularly. It is very annoying in this case, because I often open older Captivate files using Adobe fonts. If you are on 11.5 or later, normally you should also see a possibility to replace those missing fonts. Was that not the case or are you on an older version?

    J
    Jon23524135gk8kAuthor
    Known Participant
    April 13, 2023

    I checked that. They are activated. However, I am beginning to suspect that my current version of Captivate cannot open files created on my previous version of Captivate. Have you come across this?

    J
    Jon23524135gk8kAuthor
    Known Participant
    April 13, 2023

    It'll open some files, but not others. Same problem.


     

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