Skip to main content
J
Jon23524135gk8k
Known Participant
April 13, 2023
Question

Captivate tries to update fonts but freezes

  • April 13, 2023
  • 1 reply
  • 1224 views

Hi

 I am trying to open some Captivate files, which I created last year, before I upgraded my verions of Captivate. They take ages to load, but once they are loaded, Captivate tries to "Update Missing Fonts" and then freezes at 50%. The fonts are not missing from Adobe Creative cloud, so I have no idea what to do.

Any suggestions?

Regards

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    April 13, 2023

    I suspect you have been using Adobe fonts? If yes, can you check in Adobe fonts if they are still activated? I am asking this because Adobe Fonts deactivates fonts since a while when they are not used regularly. It is very annoying in this case, because I often open older Captivate files using Adobe fonts. If you are on 11.5 or later, normally you should also see a possibility to replace those missing fonts. Was that not the case or are you on an older version?

    J
    Jon23524135gk8kAuthor
    Known Participant
    April 13, 2023

    I checked that. They are activated. However, I am beginning to suspect that my current version of Captivate cannot open files created on my previous version of Captivate. Have you come across this?

    Lilybiri
    Lilybiri
    Legend
    April 13, 2023

    However, I am still using this method now, with the newer files I can open.


    Use as 'format', what do you mean exactly?

    The three fonts displayed in the dialog box are the first 3 fonts used in the Theme of the project. However, based on many consultancy and debugging jobs, most developers ignore what a Theme means for a project. Can you check the used theme, and make sure it is upgraded to the present version. There were significant changes in themes with version 11.5 and it is possible that the theme you are using is from older versions.

    https://blog.lilybiri.com/themes-are-time-savers-what-is-new-in-11-dot-5

     

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices