Course will not play in LMS until the Exit button is clicked

[Guest]

I'm stumped.  I've created a course that plays fine until I enable reporting in our LMS.  This is the first course we've created in Captivate 5, and I'm using the same Quiz Reporting settings that we used in Captivate 4 (that always worked).  If the course is published to the LMS without quiz reporting enabled, the course plays fine.

However, if the course is published to the LMS with Quiz Reporting enabled, then the course freezes on the first slide, and will not play until the Exit Button in the playback controls is clicked.  All of the other buttons cease to function until the exit button is clicked as well.

Any ideas on what could be causing this?

[RodWard]

Were these course modules upgraded from an earlier version of Cp (e.g. Cp4) or created from scratch in Cp5 using only playbars that came with Cp5?

[Guest]

Hi There,

1. Does your course play properly outside an LMS?

2. Can you share your quiz reporting options with us?

-Manish

blogs.adobe.com/captivate

[Guest]

Just a quick update... I was able to resolve our issue.

(in case anybody else runs into this issue, maybe this will help)

We were using AICC to report back to our LMS (Saba) and it's always caused various kinds of problems with Captivate v4.  We were using some sort of work around to get the reporting to work properly.  I was trying to use the same work around we used in v4 with v5, which (I'm totally guessing here) was what was causing the problem.

Instead of using AICC, I uploaded a SCORM package to our LMS, and everythings been working great since.