Deactivate Captivate 7

How do I deactivate CP7 on one computer so I can install it on another computer?

There is no "Deactivate" option from the help menu as there is in previous versions of Captivate.

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Correct answer Varun Kalra

Hi there,

Now, you need to launch Captivate 7, click on help > Sign out.

After signing out, you will be able to activate software on another computer.

Thanks.

Participant

I click help/sign out and nothing happens.

I am retiring an older computer and unable to install on the new. I am afraid that if I uninstall the program I'll have the same issue.

Help?

Participating Frequently

It might be a network or firewall issue on the older computer which is not letting it to deactivate.

Please try connecting with a LAN or check after temporary disabling the firewall if possible.

If you have a subscription, then while installing cp 7 on another system, it will prompt you whether you want to sign out from previous conputers.

Let me know if that works.

Regards,

Varun Kalra

Participant

Thanks, Varun!

I am online, connected to the network, but when I click "Sign out bram@empowered-teacher.com" nothing happens.

Is there any other way to deactivate? I can't uninstall the software from the old Vista computer from the control panel either....

Maybe if there was a file I could delete?

-Bram

Varun KalraCorrect answer

Participating Frequently

Hi there,

Now, you need to launch Captivate 7, click on help > Sign out.

After signing out, you will be able to activate software on another computer.

Thanks.

Sign up