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Rakshi_707
Known Participant
October 8, 2014
Question

Does anyone know a fix for video being out of sync after publishing to Flash in Captivate 6?

  • October 8, 2014
  • 1 reply
  • 1056 views

I'm working in Captivate 6.0.2.325 on Mac OS 10.6.8. My Captivate file is just 10 slides, and 2 of them contain talking-head style video clips 30 - 40 seconds long.

Everything looks fine in Preview, but when I publish to Flash the video segments appear choppy and the audio is badly out of sync.

Also, I have one slide where the audio does not play after publishing, though it plays in Preview. It's a widget slide.

I have tried the fixes suggested in this forum. My Preferences slider is slid all the way to retain slide quality etc. I've tried changing Flash versions and forcing re-publishing of slides. I've tried copying all my slides into a new file. No luck.

I have spent approximately 6 hours trying to resolve this problem and I'm about at the end of my rope, so any suggestions will be much appreciated! I will have to insert LOTS more video segments to complete this project.

Thank you!

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      1 reply

      RodWard
      Community Expert
      RodWardCommunity Expert
      Community Expert
      October 8, 2014

      Sounds like maybe your video encoding is not set up to be compatible with Captivate.  Try matching the frame rate with the frame rate of your project (though I have heard this is not always possible) and try using a lower bitrate.  Your video may simply be too heavy for the bandwidth you are using to deliver it and the choppy playback may be due to buffering.

      R
      Rakshi_707Author
      Known Participant
      October 8, 2014

      Thank you, Rod!

      While researching frame rate I came across this helpful blog posting: Crazy about Captivate: Lessons Learned: Video and Resolution in Adobe Captivate

      This is the line that caught my attention: "I discovered, after several experiments, that if you publish a course in Captivate as SCALABLE with a video inserted, no matter what the resolution, it makes the video look pixelated."


      When I unclick the "scalable HTML content" button before publishing, the video is fine!


      Big sigh of relief! Now I just need to figure out why audio won't play on one of the slides (it has an accordian widget, if that's relevant) and why I can no longer use Effects (I get the message, "Effect file is not valid")

      RodWard
      Community Expert
      RodWardCommunity Expert
      Community Expert
      October 9, 2014

      Check to see if your accordion widget is pausing the slide where the audio does not work. That might be the reason the audio is not working.

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