Skip to main content
julief19411874
julief19411874
Inspiring
September 3, 2015
Question

Emptied Cache Files Deleted EVERYTHING

  • September 3, 2015
  • 1 reply
  • 528 views

Hello,

I was working on a course when a popup asked if I wanted to delete the project's cache. Said yes, and everything is gone. Every folder that contained a Captivate file is gone.

A couple of weeks ago, Captivate 8 crashed. When I re-opened it, I noticed that CPD folders were now located on my desktop. Not wanting to move anything until my 15 courses were done, I did nothing.

Out of 15, 4 were uploaded onto our LMS (Moodle).

Yes, I now realize (from reading other posts) that both CPD folder or Cache (not sure what it all means) were located on my desktop. I did not change their location. As I have mentioned, after the crash, they now appeared on my desktop.

Is there anything I can do to retrieve  something?  I lost everything and then some.

Many thanks,

Julie

    This topic has been closed for replies.

    1 reply

    julief19411874
    julief19411874Author
    Inspiring
    September 3, 2015

    Out of the 30 some CPD files, only 2 remain on my desktop. However, I don't know what they are or what to do with these.

    Lilybiri
    Lilybiri
    Legend
    September 3, 2015

    Can you check in Preferences the paths both for projects and cache folders?

    They should be different. I did hear about this issue for users with

    documents on a networked drive, which is not a good idea. It looks like

    you are saving projects and cache to the same folder.

    julief19411874
    julief19411874Author
    Inspiring
    September 3, 2015

    Hi,

    Yes, after Captivate crashed about 2 weeks ago, both landed on same path. Why? I have no idea. That's when I also noticed a lots of CPD folders accumulating on my desktop. I didn't touch them, as I feared something would happen.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices