Error occurs, but I don´t know why

[sabinep45147614]

Hello,

I wanted to publish my project by converting it into a mp4 to save it on my computer. But whenever I tried it, this error message occurs that says, there would be a mistake in the project and if it stays I should contact the support. I couldn´t find any mistake. Can anybdy help me please?

Thanks,

Sabine

[Lilybiri]

Can you please offer some more details? Which version are you using, and on which OS?  Since you publish to a passive video format I suspect that it is a non-responsive project. Can you insert a screenshot of the error, please? 

[sabinep45147614]

This is the message I get. It says the project contains an error that´s why it cannot be expoorted. It is a non-responsive project. I´m using version 12.0.0.117. What do you mean with OS? I´m using a windows PC

[Lilybiri]

OS is operating system. Which windows version.

.

Something is wrong with your CP version number. The latest version is 10.0.0.219. I suspect you mean that version? You can write in German, but I'll answer in English/

Do you Run Captivate as Administrator? Use the right-click menu on the launch icon to find that option.

Are saving files and cache in folders on your system? You can check the paths in Preferences, General settings.

Is this happening only to one project or to all projects?

[sabinep45147614]

Ich benutze windows 7.

Die Version entnehme ich den Infos. Hier steht die oben genannte Version:

Leider kann ich dieses Menü von dem Sie sprechen nicht finden. Wir haben Captivate aber ich weiß nicht ob ich ein administrator bin.

Leider kann ich Ihnen auch die anderen Fragen nicht beantworten, da ich auch das nicht finde.

Der Fehler tritt bei mehreren Videos auf, aber nicht bei allen.

[Lilybiri]

You are not talking about Captivate at all, but about another application, PVX (Presenter Video Express). I will move your question to the Presenter forum.