Exit Course Not Working

[New Name Michael]

Hey everyone,

I'm using the new 2023 Captivate and running into an issue where the 'Exit Course' button is not working.

I double checked in the backend that everything is set up correctly but when the course is published, you get to the end of the project and click the button nothing happens.

Has anyone run into this issue with the new Captivate and found a solution?

[Lilybiri]

Can you specify how you tested? Was the published course uploaded to a webserver or a LMS? Which browser was used?

[New Name Michael]

It was a published course uploaded to our LMS (Docebo), when in preview mode the exit button works fine.

[Lilybiri]

Can you test it in SCORM Cloud to see if the problem is with the LMS or with Captivate?

[mfogger987]

Hi, was there any resolution to this. I have the same issue with moodle workplace.

Thanks

[Lilybiri]

This thread was not continued by the OP, I never got an answer to my questions.

Can you please start a new thread and explain more in detail what you mean exactly by 'same issue'?  Please start by mentioning the exact version you are using. You find the full version number under Help, About Captivate (Wind) or Captivate, About Captivate. Even the new version already had multiple releases.

[jeymilxd]

We were having the same issue in Captivate 12.0. Exit button works when previewed, but not in our LMS (Cornerstone OnDemand). All our courses are launched in a new tab from the LMS, and we thought that might be the issue. We ended up publishing to SCORM 1.2 and added a "Run JavaScript" trigger to the exit button: SCORM_CallLMSFinish()

This appears to be working now, although I'm curious if anyone sees any fault with this option or has a better solution. Thanks! 

[rebell337]

Thanks for posting this JS hack! My colleague and I were banging our heads against the wall trying to figure out why we couldn't get our course to close and report back properly running inside a framset window. We use Rustici SCORM Cloud and Content Controller to dispatch content.

We tried the direct "exit course" action attached to a button - no luck! We tried the project end pref setting to "Close project" - no luck! Set a slide-level "On exit" action to "exit course" - Still no luck! 🙄 Adobe Cp REALLY needs to fix this bug! 🪲

[melindaa25746990]

I wish that was a solution for me.  It still did not work.  I contacted Adobe, and they don't seem to have a solution either.  Very frustrating... NOTE:  My LMS is Adobe...

[David247456345qyn]

I have just encountered the very same issue and no answers from community. I didnt think of this script solution. I've no JavaScript experience how do you impliment this? I know how to add the end course action Run Javascript but the file itself do I need to create that? Thanks 

[jeymilxd]

This could be a problem specific to how Captivate and your LMS are communicating. I'd suggest working closely with your LMS Administrator to troubleshoot different options. If you haven't already, try using SCORM Cloud to test options as well. 

To do what I've described above:

• Select your exit button
• Select the Interactions button 
• Select Add new action
• Select More
• Select Run JavaScript
• Type this into the text box: SCORM_CallLMSFinish()
• Select Done

[David247456345qyn]

Thanks so much, this has caused me a major headache. I'll give that a try

[David247456345qyn]

Many thanks - that worked a treat. Exit button now functioning

[andrew-envolvemedia]

If you know how to add the end course action to Run JavaScript, you'd click the Script Window link and then just type:

SCORM_CallLMSFinish();

However, I'd recommend trying to use this code, especially if the SCORM call above does not work. Navigate to: https://envolvemedia.com/custom_applications/widgets/closeWindow.min.js

Then copy/paste all of that code to the Run JavaScript window.

-Andrew

[David247456345qyn]

Much appreciated thanks Andrew. As suggested above I'll try the SCORM_CallLMSFinish(); assigned to the exit button and if that fails I will add the code you provided into the end course action. 

David

[tonyettes38072582]

Exit button not working for me either in LMS 365 after SCORM package uploaded.