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BillG-Seattle
Inspiring
January 6, 2017
Answered

Fatal Error when opening Captivate

  • January 6, 2017
  • 2 replies
  • 292 views

I've seen several posts from years past on this, but am wondering if anyone has a current solution. When I open Captivate, a receive a fatal error message. Sometimes it seems to open a project I'm working on, then the app hangs, and closes by itself. Sometimes I try to open the project, nothing happens and when I try to open it again, I get a message that it is already open in another window (although it never in fact opened). Any assistance would be greatly appreciated. I am running Windows 10 Pro, 64 bit, x64-based processor. Thank you!

    This topic has been closed for replies.
    Correct answer Lilybiri

    Which version are you using?

    Can you clear the cache? Clean the preferences (look in the subfolder 'utils' under the installation folder and run the appropiate CleanPreferences file for your OS).

    If you are on Windows, do you run Captivate As Administrator?

    2 replies

    B
    BillG-SeattleAuthor
    Inspiring
    January 7, 2017

    Thank you! That seemed to work! Scary to see "fatal error" messages with no solution.

    Lilybiri
    LilybiriCorrect answer
    Legend
    January 6, 2017

    Which version are you using?

    Can you clear the cache? Clean the preferences (look in the subfolder 'utils' under the installation folder and run the appropiate CleanPreferences file for your OS).

    If you are on Windows, do you run Captivate As Administrator?

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