Inspiring

Question

First slide audio does not play correctly......,

Forum|Forum|7 years ago
May 10, 2018
4 replies
2967 views

Hi,

Captivate 9

My course's narrated audio will not play on the first slide when opening the course when published to html5. SWF works as expected, but html5 is the requirement.

After reaching slide 2, and returning to slide 1, the narrated audio will play.

Am I missing something? I have other courses created from the same theme that does play as expected on slide 1.

Any advice is appreciated.

Thanks,

Dan

This topic has been closed for replies.

S

SlimahID

Known Participant

Hi, Daniel did you ever solve this problem because I am having it today as well? I am on Slide 6 which has an advanced action and a text to speech audio, however, as everyone pointed out the audio will not start automatically when I run a preview or launch in HTML5 browser. So, should I just move this audio to the slide before it?

Lilybiri

Legend

Could you please post a screenshot of the advanced action which, I suspect, is triggered On Enter for the slide?

S

SlimahID

Known Participant

Okay sorry about that, I will fix all of those items you listed as well. I am sending a screenshot of the advanced actions, interactions, and the actual slide 6, if that helps.

Lilybiri, now my smart shapes and stage processes keep leaving the slide after 3.0sec I need them to stay so the learner can execute the action?

Paul Wilson CTDP

Community Expert

Daniel, I suspect this has to do with the changes in modern browsers no longer allowing autoplay to function. Go into your preferences window and under the Start and End category turn off autoplay. While this will create a white slide with an ugly play button this should rectify your problem with audio on slide 1. Watch this video if you would like to come up with a nicer looking solution.

Adobe Captivate - Get Rid of Blank Project Startup - YouTube

Check out Adobe documentation on this issue.

Captivate responsive courses will not auto-play on browsers

Paul Wilson, CTDP

Lilybiri

Legend

Audio has to be loaded On Enter for each slide. That may take a while and is indeed slower for HTML than for SWF output. For that reason I have learned to avoid audio AND advanced actions on the first slide of a project. Leaving a gap before and after the audio (depending on the size of the clip) is certainly a good practice for all slides, also to avoid that the audio is detected to be a very big project audio. The first slide however is special because much has to be loaded.

danielb51742821Author

Inspiring

Thanks Lylibiri.

I'm not having much success with this one. I had the opportunity to duplicate the first slide and remove the audio from the first slide (and keep it on slide 2). I'm placing an image of the timeline for slide 2 containing the audio not playing, the audio mngmt screen, the audio in the library and my filmstrip.

The audio is about 24 seconds and the library indicates the audio is about 2200 kb.

what do you mean by "Audio has to be loaded On Enter for each slide"? I've added audio many times and have never had this problem.

Lilybiri

Legend

Contrary to graphics, text which is loaded at the start of the project, that is not the case for video and audio. Those are loaded on the slide where they are needed, to avoid very long loading at the start of the project. That is the reason why David and myself talked about leaving a small gap, as you do in the screenshot.

The first slide is an exception because of all that has to be loaded at the beginning of a project. Similar situation for a complicated Advanced Action On Enter for that first slide, which often fails to load. That is why I recommended to avoid any complicated action or heavy audio clip on the first slide. Another often used workaround is to add a first short slide before the present start slide, where nothing is happening. That could solve such loading issues as well.

Since the proposed solution is not working, the problem must be found elsewhere. It is certainly not the size that could be the problem. I see that it is an edited audio file, what happens when you try the original wav-file (Recording26, just below your screenshot in the Library)? Is that one playing?

David Burnham HBA

Inspiring

My suggestion is that you delay the audio start on the slide to say 1/2 to 1 second to allow the audio to load. This seems to be the workaround that is suggested for html5.

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