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tanyalee12345
Inspiring
August 12, 2016
Answered

FREE Learning Assets?

  • August 12, 2016
  • 1 reply
  • 525 views

After downloading the updated version of CP 9, there seems to be way fewer assets! The FREE assets window is blank as well. Where did everything go, and why is there a free assets window with nothing in it?

    This topic has been closed for replies.
    Correct answer Adam_Cannon

    Okay, I did all of that, but it looks that same. Is there supposed to be something there if you click on "Get Free eLearning Assets"?

    On a side note, if there is anyone from CP listening, you guys really need some more new themes!


    Once you have followed the steps outlined by Lieve (lilybiri) above and in this post, and restarted Captivate, you should be asked to log in or create an eLearning Brothers account to get your free assets. You should only have to do this once.  After logging in, you should see the following interface with all the different categories of assets.ELB_Cap902assets

    1 reply

    Lilybiri
    Lilybiri
    Legend
    August 12, 2016

    Did you delete the Preferences and Public Layouts folder before installing the upgrade?

    T
    tanyalee12345Author
    Inspiring
    August 12, 2016

    Not that I know of...I mean, we just clicked on updates in the Help menu and installed the update.

    T
    tanyalee12345Author
    Inspiring
    August 12, 2016

    Those instructions are too well hidden, sighing. Issues like this appear after each patch, because users don't know that this hato be done.

    Can you look for the CleanPreferences file in the subfolder 'Utils' under the installation folder of Captivate and run it? As for the Layouts folder, it depends which OS you are using. For Windows you'll find it here:

    C:\Users\Public\Documents\Adobe\eLearning Assets\Layouts\9_0

    It is a copy of the Layouts folder in the Gallery. Delete this folder in Public Documents and restart CP.


    Okay, I did all of that, but it looks that same. Is there supposed to be something there if you click on "Get Free eLearning Assets"?

    On a side note, if there is anyone from CP listening, you guys really need some more new themes!

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