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cheyennes46269430
Participant
September 10, 2017
Question

Freezing on convert screen when importing powerpoint

  • September 10, 2017
  • 3 replies
  • 2597 views

I have the newest edition of Captivate. When I try to import a powerpoint, Captivate freezes after opening it at the "Convert Microsoft Powerpoint" window. The slide previews don't show up, and I can't click anything on the window. Does anyone know what I can do to try to import it? It doesn't have audio.

      This topic has been closed for replies.

      3 replies

      T
      terrylnldev415
      Participant
      September 24, 2021

      I'm having the same problem and have tried the offered solutions.  This is where I get stuck each time. 

      I cannot click on any of the buttons and have to force quit to get out of the screen.

        RodWard
        Community Expert
        RodWardCommunity Expert
        Community Expert
        September 25, 2021

        In general we never recommend that anyone use PPT import nowadays because it ties your hands in too many ways. And doing it with a Mac has other layers of difficulty as well.  But for what it is worth, here are a few suggestions from a Windows user:

        • Make sure your version of Captivate 2019 is completely up to date with all minor version updates for Mac OS versions.  Every new version of Mac OS seems to give Captivate headaches.
        • Make sure you are trying to imprt a PPT file, not a PPTX.  If necessary, save the PPTX as a 
        • Try taking the parentheses out of the name in the Project Properties field.  You may need to rename the PPT file before attempting the import.  The reason for this suggestion is that sometimes Captivate objects to certain characters because they are also used in programming code.  Parentheses, chevrons, curly braces and ampersands are all things to avoid because they are also used in code.
        • PPT file before attempting the import.
        • Try deselcting the Linked checkbox (if you can eventually get it to respond).

        That's all I can suggest.

          M
          Marjorie21996103xmee
          Participant
          November 29, 2021

          Hi Rod, (and OP, terrylnldev415,)

          Tried ALL suggestions - absolutely nothing works! Super annoying and unable to proceed further with import of powerpoint files using trial version of captivate. As soon as you hit that dialogue box, you're sunk. Unable to select/deselect anything, not even "Help" link. Only able to force quite Captivate at that point.

          Using MacBook Pro with latest version of OS with Captivate 19.

          So much for a real-life trial version! Pretty ticked off at the wasted hours trying to resolve this issue.

           

          Thanks for your attempt at help nonetheless.

            Quinke
            Quinke
            Participant
            December 11, 2017

            Are you using the Trial version, by any chance?  I am having the same trouble with the Trial.

              RodWard
              Community Expert
              RodWardCommunity Expert
              Community Expert
              December 12, 2017

              The Trial version wouldn't affect this issue.  There is no degradation in performance for the Trial version.  It just time limits any content you publish out from it and that content will stop working after 30 days.

              RodWard
              Community Expert
              RodWardCommunity Expert
              Community Expert
              September 11, 2017

              Try saving your PPTX file as a PPT in PowerPoint and then importing the PPT.

              Make sure you are launching Captivate with Run as Administrator privileges.

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