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hertan22944122
Participating Frequently
April 27, 2017
Question

Global changes to the styles crashing Captivate

  • April 27, 2017
  • 1 reply
  • 705 views

Hi,

I tried to change the global styles (Captivate 2017 / Mac OS X El Capitan) so that I don't have to do it every time I do a simulation for the same project, which does not load the custom project styles.  Now the default styles have disappeared and every time I open the styles form a project, Captivate crashes. I just can't work anymore and I'm starting to get very frustrated....

I contacted technical support, and they indicated in might be my user account.

I already reinstalled, cleaned the cache, cleaned the preferences, created another user and the issue replicates in the same way. The issue reproduces itself with any user.

Don't know what else to try. For the moment, just working without using text captions, so that I can advance with my work.

Any help is greatly appreciated.

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    April 27, 2017

    I am not sure to understand really. Do you want to go back to the situation before changing 'object styles'? Which theme are you using? Is it a custom theme or one of the default themes?  You can restore a default theme. All object styles are part of a theme. The themes you are using are stored in Public Documents (on Windows, on Mac it is another folder, shared?) under Adobe\eLearning Assets. That folder 'Layouts' is a copy of the original folder which you find under the installation folder of Captivate in the Gallery. If you know which theme you used, you can overwrite that theme in the Public documents by the original theme from the Gallery. I'm sorry not to be able to give you the exact paths for a Mac.

    H
    hertan22944122Author
    Participating Frequently
    April 27, 2017

    I'm working on a project where all styles are custom, according to the requirements of my employer. I have to work with custom styles and a custom theme.  The project has lots of simulations, but every time you record a simulation from within that project, the custom styles are not loaded. So what I did according to the Captivate documentation is to close all projects and open the preferences to globally change the styles for all projects. As soon as did that, all styles disappeared, and not just that, but now when I'm in any project, opening the styles manager crashes Captivate.  Its practically unusable, unless you avoid opening the styles manager, which is what I'm doing now so that I can continue working. I will deal with the styles when I find a solution to this.

    If found the eLearning Assets forlder in Users/Shared/Adobe/eLearning Assets, but I don't see any Layouts folder.

    Not sure what else I can do.

    Lilybiri
    Lilybiri
    Legend
    April 28, 2017

    Of course, if you are working on a project, it is expected that you use the same theme and styles for both the project and any of its simulations.

    On the other hand, Captivate is not a software you can just start using without doing any training. I did a whole training with an expert. 

    My theme and styles are loaded into my project. An my project has lots of simulations. I learned that to do a simulation you just go to File > Record a New Software Simulation. The custom style for the project is not loaded at this time, this is another step for the user, it should load automatically since your are working on the same project, it is not another project.

    Now, if you try to load the styles from within the simulation, there is no way to do it from the simulation Settings, there is no option to import your styles, only to create a new one.  Then you just go ahead and create the simulation.  After that, if you try to load the theme, first of all it does not appear in the themes list, you have to browse it, and when you select it, this is what you get (see screenshots).  Until now, what I was doing is importing the styles from the simulation every time, and with around 20 simulation per project...it gets very frustrating.  So, this is why I thought it would be a good idea to change the styles globally to what I use the most. But in the end, it turned out to be worse, now all styles are gone and Captivate crashes when I try to restore the Defaults. 

    Screen Shot 2017-04-28 at 9.51.00 AM (2)


    You seem not to understand me. Did you setup the styles in Recording, Defaults? Did you save the theme after setting up everything: object styles, master slides, Recording Defaults and skin? Theme consists or:

    • All object styles
    • All master slides
    • Skin
    • Recording defaults, which do indicate which style to use for any object during recording a simulation.
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