Skip to main content
fragione
fragione
Participating Frequently
November 27, 2018
Question

Help! Courses not giving automatic credit in LMS

  • November 27, 2018
  • 2 replies
  • 895 views

Hello, I am having an issue where about 30% of the population (of 1700 users) is not getting credit for courses completed.  This seems to be a random issue and our LMS vendor wanted me to verify that the setting in our SCORM files is set to: LMSSetValue("cmi.core.lesson_status",”completed”)

Anyone have an idea on how I can check this?  I looked in test settings but didn't see anything other than checking boxes for completion or quiz results.

Any support you can provide will be much appreciated!!

Thank you,

Tania

    This topic has been closed for replies.

    2 replies

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    November 28, 2018

    Just a little cautionary point here:

    Your client might be thinking that you've created your very own SCORM code and that you've got a bug in your code.  That's not the case.

    Captivate's SCORM drivers are created by Rustici software, the same people behind SCORM Cloud LMS, which is generally acknowledged as the most SCORM-compliant LMS out there.  Their code is solid. There is not likely to be anything you would need to change on the SCORM driver files.  You'd probably only break something, so leave it alone.

    The more important question to ask here is WHY such a large percentage (70%) of users have absolutely NO problem getting completion for the same course modules that almost a third of users DO have issues with.  If there was a bug in the SCORM driver, everyone would usually be failing to get completion.  Something else is causing this.

    In most cases the issue will turn out to be something with the way you have configured your SCORM Reporting settings, or else it is something that those 30% of users are doing (perhaps in an attempt to circumvent actually completing the course as they should).

    So, to help debug this further, can you please show us screenshots of your Quiz > Reporting, Quiz > Settings, and Quiz > Pass or Fail screens?

    fragione
    fragioneAuthor
    Participating Frequently
    November 28, 2018

    Hi Rod,

    Thank you, I was thinking the same thing (that I would screw it up and why only 30% of the population). Below are the screenshots.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    November 28, 2018

    My guess at present would be that either the learners are taking too long to complete the module and the LMS is timing out so that when they DO get to the end it's no longer listening.

    OR

    Your Success/Completion criteria setting is configures so that the learners need to pass the quiz in order to achieve Completion.  So if they DON'T pass the quiz by the time they get to the end, they won't be marked as completed.  If they are failing the quiz on the one and only attempt that you have allowed them, jumping the user back to the beginning of the module (slide 1), as shown by the On Fail action on your Quiz > Pass or Fail screen, is not going to allow them another shot at passing the quiz. 

    Is there a reason why you haven't opted to give the learner say 3 goes at the quiz with a Retake Quiz button on the Quiz Results slide that would allow them to reset the quiz to zero again and give it another shot?

    teriw38899602
    teriw38899602
    Participant
    November 27, 2018

    It's probably in your scormdriver.js file.

    fragione
    fragioneAuthor
    Participating Frequently
    November 27, 2018

    Thanks so much for the quick reply....I'm pretty new to Captivate, can you elaborate a little.  Where do I find the scormdriver.js file?

    Lilybiri
    Lilybiri
    Legend
    November 28, 2018

    In the published SCORM folder you'll find that file.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices