help installing CP2019

Forum|Forum|1 year ago
August 14, 2024
1 reply
673 views

I need help installing CP2019, an error message appears saying "Update your browser" (the browser is updated).

The help chat send me here to get some help... (i cannot believe that I paid fortune for license and not received help even to installed the app).

This topic has been closed for replies.

Correct answer GeekyGirlRex7295714

Can you show us what is happening with screenshots? What version (and update number) of Adobe Captivate are you trying to install?

GeekyGirlRex7295714

Correct answer

Community Expert

Can you show us what is happening with screenshots? What version (and update number) of Adobe Captivate are you trying to install?

Writer | Developer | Facilitator | Geek!

S

Santi_ARG09Author

Participating Frequently

Thank you for your message. I got assistance with remote desktop application from Adobe. They have replaced the set-up.exe file. The error message was "Update your browser", but it was updated already.

S

Santi_ARG09Author

Participating Frequently

Excellent, thank you!

May I ask you about CP2024?

The workflow we normally use in CP2019 is that the engineers perform the screen capture of a software simulation. Then the engineers add "Slide notes" on several slides.. Then the project is passed over to the graphic designer who export the slide notes and give it to someone that will produce voice overs. Finally the graphic designer is in charge of compiling the audio files, the slide notes are activated as closed captions, add some cosmetics.

Now in CP2024, we don't know how to add text in each slide (slide notes)... also, we don't see the option "Library" to check for the items used in the project. It looks like many funcitonalities are missing.

Thanks

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