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Santi_ARG09
Participating Frequently
August 14, 2024
Answered

help installing CP2019

  • August 14, 2024
  • 1 reply
  • 673 views

I need help installing CP2019, an error message appears saying "Update your browser" (the browser is updated).

The help chat send me here to get some help... (i cannot believe that I paid fortune for license and not received help even to installed the app).

    This topic has been closed for replies.
    Correct answer GeekyGirlRex7295714

    Can you show us what is happening with screenshots? What version (and update number) of Adobe Captivate are you trying to install?

    1 reply

    GeekyGirlRex7295714
    Community Expert
    GeekyGirlRex7295714Community ExpertCorrect answer
    Community Expert
    August 14, 2024

    Can you show us what is happening with screenshots? What version (and update number) of Adobe Captivate are you trying to install?

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    Santi_ARG09Author
    Participating Frequently
    August 14, 2024

    Thank you for your message. I got assistance with remote desktop application from Adobe. They have replaced the set-up.exe file. The error message was "Update your browser", but it was updated already. 

    GeekyGirlRex7295714
    Community Expert
    GeekyGirlRex7295714Community Expert
    Community Expert
    August 21, 2024

    Hi, thank you for your reply. This is exactly what we do in CP2019. How can we do the same in the new CP2024?


    My apologies. You sent me down a rabbit hole on this one. Apparently, that feature has not been implemented in the all new Adobe Captivate. So you would want to use Captivate 2019 for those projects.

     

    If you believe this feature would be useful, we encourage you to provide feedback from “Help->Provide Feedback” option in Adobe Captivate. Adobe carefully examines the suggestions and implement in future application updates accordingly.

     

    Keep in mind -- the all new Adobe Captivate is NOT an update to an old product. It's been built from the ground up and does not have parity with Captivate Classic. This is probably one of the reasons Adobe gives us both versions...so we can continue to use Captivate Classic for our workflows that are not supported by the newer product.

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