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Leanne Falconer
Participant
February 1, 2016
Question

Help troubleshooting images on master slides

  • February 1, 2016
  • 1 reply
  • 185 views

Hi

Why would an image used on a slide master not show when previewing or publishing a course in Captivate 8?

Thanks

Leanne

    This topic has been closed for replies.

    1 reply

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    February 1, 2016

    1.  Make sure that Master Slide is actually being used for one of the slides in the project.

    2.  Try setting Master Slide Objects On Top to see if it appears then.

    L
    Leanne FalconerAuthor
    Participant
    February 1, 2016

    Hi Rod

    The  slides are definitely being used in the course. That is how I am  picking up the issue.

    When you say setting it on top, do you mean insert the image on the slide rather than the slide master? If so I have tried that as well but the images will still not show.

    The odd thing is that my graphic designer created and exported multiple images for me and some of them work and others don't.

    Have to say that this is quite frustrating. :-)

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    February 1, 2016

    We have tried png and jpg


    It is very rare to have an issue with a PNG or JPG file not showing up in Captivate.

    Is it possible you have not set Visible in Output to ON? It's the small eye icon in the top of the Properties tab.

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