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Brave_partner16E5
Participating Frequently
December 9, 2016
Beantwortet

Hot Spots in responsive quiz questions - lose dimensions during design

  • December 9, 2016
  • 1 Antwort
  • 693 Ansichten

Hi, I seem to have an issue with Captivate 9 on PC. I have created a new responsive project, add in a single hot spot quiz question and make no changes.

At the top of main active screen area there are the three default screen resolution modes to click between.

As soon as I swap to one of the other resolutions the hotspot is shrunk to a 4x15 box, if I return to the original screen resolution it is also shrunk to 4x15.

I have tried hotspot properties and for position tried 'Smart Position', 'Lock size and Position' and selecting both and neither.

I cannot seem to find a way to keep a Hot Spot maintain its pixel dimensions. Does this issue affect other users? Is there a solution please?

Many thanks for any help!

Dieses Thema wurde für Antworten geschlossen.
Beste Antwort von Lilybiri

I am currently using the latest Windows version of Captivate, which is the same as the one you mention 9.0.2.437.

We are on a Windows 7 platform and we normally use IE11, however Chrome Version 53.0.2785.143 m (64-bit) exhibits the same behavior.

Thanks for the feedback though, as this does then suggest it might be a more local issue.

many thanks, Jeff


Did you clean the Preferences, delete the Layouts and Sample Projects folders (Public Documents under Adobe\eLearning Assets) when installing the patch?

1 Antwort

Lilybiri
Lilybiri
Legend
December 13, 2016

Did you start with the primary view? In the default behavior, the size of the hotspot is set to % for Width and Auto for Height. That means that the hotspot will size down on the lower breakpoint views depending on the width of the browser resolution. That looks like the most logical way to tread a hotspot (and most objects in responsive projects).

What did you change to the Position properties on the Primary view?

B
Brave_partner16E5Autor
Participating Frequently
December 14, 2016

Hi Lilybiri, thank you for responding to my bug report.

I don’t think you appreciate the amount to which it is broken when you resize the screen. The hotspot loses all memory of it’s initial size and becomes a 4px by 15px tiny box, at all screen sizes, it never returns to it’s original size. (yes I started with the primary view)

Fixing width and height and locking it’s size doesn’t work either.

It’s broken and it is a bug and it needs fixing please!

Best wishes, Jeff…

Lilybiri
Lilybiri
Legend
December 14, 2016

thank you for that idea, it was indeed the right idea, I went to:

Hot fix for Adobe Captivate 9 issues

and then did this instruction:

(5) Delete Captivate preferences.

  1. Navigate to the folder where Captivate is installed on your computer
    Note: On Windows, the default location is typically C:\Program Files\Adobe\Adobe Captivate 9 x64.
  2. Open the utils folder.
  3. Double-click CleanPreferencesWin.bat.

Now when opening a new project and adding a hot spot, it will maintain its original size and resize based upon screen resolution.

Thank you for your help with resolving this, very helpful!


That work flow has to be done for any patch/upgrade. It is always in the release notes, most users do not bother to read them however.

Cleaning Preferences can delete some custom item, maybe you could read this blog post about work flows to keep the customization:

Captivate 8.0.1 Install? Keep your Customisation! - Captivate blog

Although it was written for 8.0.1 it is stil valid for 9.

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