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Participant
September 6, 2018
Question

How do I get Captivate 9 to work with my annual Captivate 2017 SN?

  • September 6, 2018
  • 3 replies
  • 357 views

How do I get Captivate 9 to work with my annual Captivate 2017 SN?

Also, where is the official download link for Windows Captivate 9?

Please help Adobe folks 🙂

This topic has been closed for replies.

3 replies

Lilybiri
Legend
September 6, 2018

You talk about a SN, which would mean you have a perpetual license, not a subscption license. For a subscription license you don't need a SN, only the Adobe ID linked witht the subscription. If it is a subscption license, Rod gave you the answer.

RodWard
Community Expert
Community Expert
September 6, 2018

When did you first purchase this subscription?  Was it during Captivate 9 or Captivate 2017?  If your first install under the subscription was for Cp 2017 I don't think you can then install Cp9.

Jeffrey_A_Wright
Community Manager
Community Manager
September 6, 2018

Moving this discussion to the Getting Started forum.