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How do I get Captivate 9 to work with my annual Captivate 2017 SN?

New Here ,
Sep 06, 2018 Sep 06, 2018

How do I get Captivate 9 to work with my annual Captivate 2017 SN?

Also, where is the official download link for Windows Captivate 9?

Please help Adobe folks 🙂

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Adobe Employee ,
Sep 06, 2018 Sep 06, 2018

Moving this discussion to the Getting Started forum.

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Community Expert ,
Sep 06, 2018 Sep 06, 2018

When did you first purchase this subscription?  Was it during Captivate 9 or Captivate 2017?  If your first install under the subscription was for Cp 2017 I don't think you can then install Cp9.

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Community Expert ,
Sep 06, 2018 Sep 06, 2018
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You talk about a SN, which would mean you have a perpetual license, not a subscption license. For a subscription license you don't need a SN, only the Adobe ID linked witht the subscription. If it is a subscption license, Rod gave you the answer.

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