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tanyalee12345
Inspiring
June 22, 2017
Question

How to get rid of these text expanstion boxes-CP 2017

  • June 22, 2017
  • 3 replies
  • 3082 views

I don't know what these are called, but is there a way to get rid of them?  I understand that use of them, but they obviously are appearing when not needed. There is plenty of space around my text and they are still appearing. Is there an option for them not to appear?

TIA

Tanya

    This topic has been closed for replies.

    3 replies

    mohanadas
    Adobe Employee
    mohanadas
    Adobe Employee
    July 6, 2017

    Hi Tanya,

    If you are still having trouble you can drop an e-mail to mdas@adobe.com and send us a copy of the slide as well, so we can look it over.

     

    Thanks,

    Mohana

      R
      RabidSquirrelNinja
      Inspiring
      August 2, 2017

      we are having this issue as well.  I am going to ask a colleague to send one of our slides to you as well, if that's ok @Mohanadas.

      T
      tanyalee12345Author
      Inspiring
      August 2, 2017

      FYI, I'm not sure if you saw my post where I figured out the problem. Every instance where I had those strange boxes was on a text box that I had applied timing effects to it. Once I removed the effects, the boxes disappeared. Still a glitch in my opinion, but just so you know that solved the issue for me. I pretty much had to go take out the effects out of all my courses.

      Tanya

        Paul Wilson CTDP
        Community Expert
        Paul Wilson CTDPCommunity Expert
        Community Expert
        June 25, 2017

        Did you copy and paste the text from a word processor such as Microsoft Word? I wonder if the text captions or shapes contain some hidden formatting that is impacting the amount of text that Captivate believes is in each text caption or shape with text. 

         

        I use a little program called PureText that strips out all formatting from the text before I paste it into Captivate (it's one extra mouse click in my system tray). I'm not experiencing these problems. Alternatively, you can manually type out all your text instead.

        Paul Wilson, CTDP
        T
        tanyalee12345Author
        Inspiring
        June 26, 2017

        It's a good thought but all of my text was written in Captivate.

        Paul Wilson CTDP
        Community Expert
        Paul Wilson CTDPCommunity Expert
        Community Expert
        June 26, 2017

        I'm often accused of being an Adobe apologist but I will say that this forum wouldn't exist if Adobe's documentation was complete and easy to use. Just keep experimenting. That's what I and many others have done. The stuff I'm designing now using fluid boxes is night and day different from the first week I picked up Cp2017. Also, take a look at your margins. Maybe if you reduced those by a little it might be just enough to have the text pop out icons not show up.

        Paul Wilson, CTDP
        T
        tanyalee12345Author
        Inspiring
        June 23, 2017

        At this point I believe this to be a bug that needs to be fixed unless someone can tell me how to get it to stop doing this when it's not needed. See below....the box is huge compared to the text, so why is it putting that text expansion box there? This is going to be very annoying to the learner if they think they need to click these boxes when they don't need to. Help??? Or where do I submit this as a possible improvement that needs to be made?

        Lilybiri
        Lilybiri
        Legend
        June 23, 2017

        I never did see them myself unless the text couldn't flow into the available space and had attained the minimum font size. What is the minimum font size? Did you check the option 'Enable Uniform Text Rescaling' or not?

        You told that you did clear the cache, but did you already try to clear the Preferences?

        T
        tanyalee12345Author
        Inspiring
        June 23, 2017

        I can't find that option you indicated in your comment - I don't see it in the preferences. Here is another example, but this time I screen printed the text in CP, instead of in preview so you can see just how big the text box is compared to the font. The font is 20 in this example. This is just strange; I don't understand why it's happening. The thing is, I can't find any consistency to make me understand it.

        Regarding the preferences, when this first happened, I hadn't touched the preferences at all after downloading CP2017. I tried to check "autosize captions" to see if that would help; it didn't, and it's not a good way to work as you have to go back and check every single one of your captions to see how they look.

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