Skip to main content
K
kevinw55278754
Inspiring
February 22, 2017
Question

html freezes/disappears after 45 seconds

  • February 22, 2017
  • 1 reply
  • 611 views

Hi,

I'm not a Captivate expert so could well be doing something wrong here. I've published a project with 800+ slides to swf/html5 and when the end user runs the .html file the project always freezes/disappears after 45 seconds (In Google Chrome the screen freezes, in Firefox and IE the content disappears completely).

It doesn't matter if I navigate to 10+ different slides during that 45 seconds or if I just sit on the original opening slide for 45 seconds or if I click lots of buttons or don't click any buttons etc. .... every time, after 45 seconds, the project freezes or disappears and I have to kill the browser.

My slides are all set to a length of 10 seconds. Is there anywhere else in the project where I might have a setting that says "kill project after 45s?"

Thanks,

Kevin

    This topic has been closed for replies.

    1 reply

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    February 22, 2017

    For starters, this problem will be easier to debug if you're NOT dealing with two different types of outputs. 

    So just publish to HTM/SWF and see if the issue still exists.  If it doesn't, just publish to HTML5 and see if it's doing it there.

    When you find which output the issue seems to be, try hiding groups of slides and then republish (to just that output) to see if you can eliminate the issue by cutting out some section.

    K
    kevinw55278754Author
    Inspiring
    February 22, 2017

    Thanks Rod - I published as swf and got the same problem. I then published as html5 but when I open the published folder I can't see the usual *.html file. I can see one called Index.html and Goodbye.html but neither works.... do I need to do something else to publish solely in html5?

    Lilybiri
    Lilybiri
    Legend
    February 22, 2017

    No, I've just been running the content locally from my machine. To test on a web server will require additional people and I just want to play about with draft versions until we're at that stage. Will running the html5 content locally on my machine be different to a web server? ... not clued up on this sort of stuff.....


    In short:

    • xxxx.htm launches the SWF version (xxxx=same name as SWF file)
    • index.html launches the HTML5 version
    • multiscreen.html let Captivate decide whether to launch SWF or HTML5 if published to both, depending on used device.

    If the HTML5 version is not launching, something is really going awry. Try to upload to a webserver for testing as well.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices