Skip to main content
P
pierce_tgrace
Participant
March 31, 2014
Question

HTML5 Content Won't Load Inside Canvas LMS

  • March 31, 2014
  • 2 replies
  • 5210 views

I have imported an HTML5 project into a Canvas LMS module as a file. Once I click to deploy the project, I get the spin of death on Chrome, FireFox, Safari, and IE... the file will not load. My publish settings were HTML5 with scalable content. Has anyone seen this behavior before, and are there known solutions?

Thanks,

Tony

    This topic has been closed for replies.

    2 replies

    T
    twsheffield
    Inspiring
    May 1, 2014

    Did you have any fixes for this problem?

    I have the same problem using HTML5 output and LearnUpon LMS.

    When I launch the course I get the loading screen and nothing else.

    Any help/ideas much appreciated.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    May 1, 2014

    Check your HTML5 course output by uploading it to SCORM Cloud first and viewing it on an iPad or similar mobile device.

    If it works there, then the issue with your own LMS could simply be that its SCORM player software or server is not HTML5 compliant.

    If your Captivate content doesn't work with SCORM Cloud on an iPad, then log a bug with Adobe.

    ceadams
    ceadams
    Inspiring
    September 29, 2017

    I know you all have been talking SCORM... but for the tutorial I need to load, we haven't created a quiz feature.  (just a few  knowledge check slides so I disable reporting.  And again, the same issue... Canvas won't load this HTML file. (index.html).

    ... What's interesting though is... I published a "Ch 12" Captivate HTML 5 file... and a "Ch 13" (different project) HTML5 file...

    Canvas opens the Ch 12 index.html file and all plays well!  ... but I published and uploaded the Ch 13 tutorial the same way... HTML5... uploaded to Canvas the same way as the Ch 12 one... It's almost the exact same file size... and Canvas won't open it.  --grey wheel of death just keeps spinning...

    And I'm trying to figure out... why the one will play but not the other?!

    --I did try with several browsers too... Safari and Firefox will play Ch 12.  Chrome didn't seem to like any of them!

    ... Any ideas on this one?!

    ... the other issue is... I tried the .htm files... and Ch 13 will open if I click that... however... it has embedded videos and for some reason, they won't show up in the .htm file.  :/  ... so... without a solution, I just edited a "fail safe" into the slide with the video in Cp.  I took a screen shot of the video and under the layer where the video pops up... I have an image pop up... so if the video doesn't show in the .htm in Canvas (which it won't...)  I'm hoping the image/click box feature will show up and users can click on that to open the video as an external source.  The only thing I don't like about doing that is if the video link is ever broken... then... they can't watch it.  If the HTML5 .index file would open, that wouldn't be a problem bc the video is embedded on the slide...

    Thanks everyone for reading this!

    C


    Ok... now the HTM file isn't opening in Canvas either... :/  My preloaded shows but the screen goes white....

    I'm gonna lose it. 

    C

    R
    rpope251
    Participating Frequently
    April 1, 2014

    Having a similar issue with JoomlaLMS.  I get a gray loading screen when using Scorm package that is HTML5. 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices