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Basla284119223x9v
Inspiring
February 23, 2023
Answered

Hyperlink Gives 404 Error When Accessing Web Page through Captivate (Not Otherwise)

  • February 23, 2023
  • 3 replies
  • 1714 views

I'm a new Captivate user and I have an issue with a specific hyperlink. I'm on a PC using Chrome as my browser. I inserted the link by highlighting text on a slide and chosing the option to make it a hyperlink. Then I inserted the URL. When I preview the slide and click on the link, I get a 404 page missing error. It doesn't do this with other links. When I copy the URL I entered in Captivate and paste it directly into a browser it works, so I know the link address is correct. Here's the address: https://www.citetraining.org/dev/PlanningforTSMO/TSMO/PDFs/NCHRP20-07(345)_FR.pdf Any ideas? Thanks in advance!

    This topic has been closed for replies.
    Correct answer Basla284119223x9v

    Strange, I use same version on a system and never had those problems.

    Do you have Scalable HTML output? 


    No, but I got my partner to look at it and he said it's likely something with the website itself. He said maybe it's making a redirect happen if I click on it multiple times. He suggested I uncheck the "infinite attempts" box, and that *seems* to have worked.

    3 replies

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    Basla284119223x9vAuthor
    Inspiring
    February 23, 2023

    Oh my goodness! Now I tried using a button as a hyperlink and it's doing the same thing--when I click on the left side of it, it takes me to the website. When I click on the middle or right, I get a 404 error. What in the world could be causing that to happen?!?

    Lilybiri
    Lilybiri
    Brainiac
    February 23, 2023

    Hmm... which version do you use? You find the full version number under Help, About Captivate.

    Is this a responsive project or a non-responsive project?

     

    B
    Basla284119223x9vAuthor
    Inspiring
    February 23, 2023

    I'm using 2019, 11.5.5.553. It's non-responsive. The file was created in an older version of Captivate, though. I believe it was created in whatever the current version was in 2017.

    Lilybiri
    Lilybiri
    Brainiac
    February 23, 2023

    Try to use the web object (under Objects).

    B
    Basla284119223x9vAuthor
    Inspiring
    February 23, 2023

    Just tried it, and I can see the web object on the slide, but when I go tp preview it doesn't show up.

    B
    Basla284119223x9vAuthor
    Inspiring
    February 23, 2023

    Ok, this is really weird. If I click at the beginning of the text, it takes me to the website. If I click the middle/end of it I get a 404 error. To experiment, I kept that text/hyperlink but I moved it off to the side for now. Then I added new text to try. I get a 404 error wherever I click with the new text, no matter where I click on it. I am baffled!

    John T Smith
    John T Smith
    Community Expert
    February 23, 2023

    You need to ask program questions in the forum for the program you are using
    To ask in the forum for your program please start at https://community.adobe.com/
    Moving from Using the Community (which is about the forums) to the correct forum

    B
    Basla284119223x9vAuthor
    Inspiring
    February 23, 2023

    Thank you!

     

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