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A
Adso
Participant
August 21, 2015
Question

I bought Captivate 8 student/teacher edition only 1 month ago...

  • August 21, 2015
  • 2 replies
  • 703 views

I bought Captivate 8 student/teacher edition only 1 month ago, and now Captivate 9 has been released. Is there option for teachers to upgrade other than having to buy the new version outright again? Particularly seeing I only bought it a month ago and no one advised that there would be a new release so soon.

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    2 replies

    dowbright
    dowbright
    Known Participant
    August 25, 2015

    Adso, how did things end up? Dying to know!

    A
    AdsoAuthor
    Participant
    September 3, 2015

    Dowbright!! They approved it!! Took until this morning to get to my case, but the download for Captivate 9 is ready to go. Wonders never cease. Thanks for your interest.

    Cheers

      dowbright
      dowbright
      Known Participant
      September 3, 2015

      I am so THRILLED for you! This same situation has happened to me time and again with apps across the web...so I was really rooting for ya!

      Yahooo!

      ProDesignTools
      Community Expert
      ProDesignToolsCommunity Expert
      Community Expert
      August 21, 2015

      Hi Adso, see this page - if you purchased direct from Adobe within the past 30 days, then you may be able to get the new version instead:

      Do I qualify for a free upgrade?

      A
      AdsoAuthor
      Participant
      August 21, 2015

      Great! Thank you very much. I have followed through and made a request. I am bang on the threshold so fingers crossed.

      ProDesignTools
      Community Expert
      ProDesignToolsCommunity Expert
      Community Expert
      August 21, 2015

      I'll certainly have a go.

      Having spoken via chat to Adobe, the policy is 30 days, and I am unfortunately on 31 days.

      Their initial response was 'unfortunately, we can't', however, I have asked to escalate my case for consideration, which they have done and have said they will come back with a response this afternoon. Once again fingers crossed.

      Can't be angry if they don't, as it is a clear policy. Frustrating though that I missed it. I have been bound to them since CS2 and played by the rules by purchasing and registering every CS version along the way, also jumping into CC on the first day it was available. History is all in my profile, so hopefully it might mean something.

      I'll let you know how I go.


      Thanks for the update.  Well, like you said, it's a clear policy.  Hope they might be able to grant an exception, but not sure how often (or if) that even/ever happens.

      Either way, it's just one of those things - the timeline was unknowable and you did all that you could.

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