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I can not open my captivate file

Community Beginner ,
Jun 11, 2020 Jun 11, 2020

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Hello
I did a project. After it was finished, I deleted the Captivate software and reinstalled it. But now my project doesn't open with this version and it shows the error that I attached bellow.

Does anyone know what the problem is?Untitled.jpg

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correct answers 1 Correct answer

Community Expert , Jun 11, 2020 Jun 11, 2020

Were the two different versions of Captivate both exactly the same?  If you created the file with Captivate 11.5 and then reinstalled Captivate 11.0 then that might be why you cannot now open the CPTX.  You may need to update your reinstalled Captivate version with all latest patches.

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Community Expert ,
Jun 11, 2020 Jun 11, 2020

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Were the two different versions of Captivate both exactly the same?  If you created the file with Captivate 11.5 and then reinstalled Captivate 11.0 then that might be why you cannot now open the CPTX.  You may need to update your reinstalled Captivate version with all latest patches.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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