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June 11, 2020
Answered

I can not open my captivate file

  • June 11, 2020
  • 1 reply
  • 494 views

Hello
I did a project. After it was finished, I deleted the Captivate software and reinstalled it. But now my project doesn't open with this version and it shows the error that I attached bellow.

Does anyone know what the problem is?

    This topic has been closed for replies.
    Correct answer RodWard

    Were the two different versions of Captivate both exactly the same?  If you created the file with Captivate 11.5 and then reinstalled Captivate 11.0 then that might be why you cannot now open the CPTX.  You may need to update your reinstalled Captivate version with all latest patches.

    1 reply

    RodWard
    Community Expert
    RodWardCommunity ExpertCorrect answer
    Community Expert
    June 11, 2020

    Were the two different versions of Captivate both exactly the same?  If you created the file with Captivate 11.5 and then reinstalled Captivate 11.0 then that might be why you cannot now open the CPTX.  You may need to update your reinstalled Captivate version with all latest patches.