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December 14, 2015
Question

I have a subscripton to Captivate 8 how do I upgrade my subscription to Captivate 9

  • December 14, 2015
  • 1 reply
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I have a subscripton to Captivate 8 how do I upgrade my subscription to Captivate 9

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    1 reply

    Lilybiri
    Legend
    December 14, 2015

    You have a subscription to Captivate, not to a particular version

    What is bit strange is the way you have to get the version: download the trial version of Captivate 9, when you log in with your Adobe ID (which is linked to your subscription) you will be recognized as having a subscription. You can keep two versions (8 and 9), which I strongly recommend because once you converted a file to the 9 version, you cannot open it anymore with 8. It is safe before upgrading a project to keep the file saved in the previous version as well.

    Be sure to check the version number: with the hotfix released soon after the first release, you should be on 9.0.0.230. If that is not the case, have a look at this KB and install the hotfix manually:

    https://helpx.adobe.com/captivate/kb/hot-fix-captivate-9.html