impossible to install Captivate 2019 with License

[peterm90795037]

I would like to install Captivate 2019. (with license number 1368-1005-xxxx-xxxx-2532-3668) under WIN 11-64. The License is of Lufthansa - German Airline. It is not in Standard Account, as all others (Premiere, Acrobat, Photoshop etc,) Dont know why.

First, the MS Aggregator host must be terminated, otherwise Setup will not work. (Never had this before)

Then I install Captivate_2019_x64_LS21. Error 0xc000007b appears at startup. That was it.

Had terminated all Adobe SW in Taskmanager, and run Log Collector.

Cant get Support from Adobe (shold contact our Admin - they have to Idea of Adobe)

[peterm90795037]

now it work after re-download (the same version) dont know why. Thanks all

[Lilybiri]

The last version which supported the perpetual license was version 11.5, more recent versions are only available as subscription license.

[kglad]

for others looking to download captivate 2019, https://prodesigntools.com/adobe-captivate-2019-direct-download-links.html

[peterm90795037]

This version (Classic) works, BUT can't add my license Number, and now the Testing time is over. Same probleem as before.  Any Idea? Thx Peter

[Lilybiri]

Did you understand my answer? You mention 'Classic', that is the version which can be installed along the new version, and has the version number 11.8.2. But that version only is available as subscription license. You need to go back to version 11.5.5.553 whowh was the last version available as perpertual license. You should be able to use that version with your license number. Kglad gave you the ProDesign URL where you can download that older version, which BTW is much more stable and has little bugs than the most recent 11.8.2.

[peterm90795037]

Thx.... the link from Kglad goes to PREMIERE Elements. And: If i install 11.5.5.553 i get the Aggreator Error, and after Install the Error 0xc000007b on Startup - as mentioned in my first Mail. Now i try it again with a new UserId..... I'll be back

[Peter35696057s8xg]

Started from scratch V 11.5.5.553 without Virus scan, adblockers, new User - same result:

Aggregator has to be killed, after that Install is working with the attached result. Absolutely no more Idea

[Lilybiri]

I am so sorry. Normally I would try now to contact a staff member to help you, but I am not sure they'll react. I just can try but no promises.

[Peter35696057s8xg]

Would be great . I have an Account from my company. Lufthansa german airline but if I click on support , they tell me i should contact our Admin.  Haha ... only Idiots there...
Thx Peter

[Lilybiri]

Couple of years ago a flight with Lufthansa (to an Adobe conference, booked by Adobe) caused me lot of pain, I swore never to use that airline anymore. But Brussels Airlines (I live in Belgium) was taken over by them...

I have sent a mail, but didn't get any response yet. Maybe that person is no longer responsible for Help?

[Peter35696057s8xg]

You are right. Lufthansa Has been one of the Best Airlines worldwide. But its a long time ago......

[peterm90795037 · Accepted solution]

Hi Lilybiri, i got an solution from 'CaptivateHelp@adobe.com'.

I repaired all Microsoft Visual C++ files one by one, and made a restart. Thats it. Now it works.- The MS AGGREGATOR HOST Error is still there, but can be killed an then continue. All works fine. >>>>>>For the records

Thank you and all involved. Best - Peter

[Lilybiri]

Thanks for the heads up! I am glad they could help you solving the problem. Success with your endeavors.

[peterm90795037]

Hi, the links for CAPTIVATE goes to 'Download Adobe Premiere Elements | 2024, 2023'