Installer for Captivate 2017

Forum|Forum|8 years ago
August 11, 2017
3 replies
530 views

Hello, my name is Sarah Rasch and I am with Carle Foundation Hospital/ IT Purchasing. We are experiencing issues when trying to install our newly purchased Captivate 2017. This is a perpetual license and generally we are able to install and only require the Serial number but now it is asking for a login/password? Is there anyway we can get around this?

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AJIT_M

Inspiring

Hi Sarah,

Greetings from Adobe.

I have sent an email to you and I would request you to provide the requested information on the email so that we can connect and look into the Captivate 2017 activation issue.

I'll be looking forward to your response.

Regards,

Ajit

SauravGhosh

Adobe Employee

Sarah,

Can you post a screenshot?

I

itinventory@carle.comAuthor

Participating Frequently

Unfortunately no, I am unable to post a screen shot. Our IT technician who handles the install is the one getting the messages, I am just on the purchasing side looking for support for the tech.

SauravGhosh

Adobe Employee

Is the login successful or are you witnessing a sign-in loop?

Lilybiri

Legend

Reason is probably that now a link to Adobe Stock is included, which requires an Adobe ID.

Cannot help you, I'm just a user, someone from the staff will have to pop in, will try to contact them.

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