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Heather Armstrong
Participating Frequently
May 1, 2019
Question

Issue with viewing published content

  • May 1, 2019
  • 1 reply
  • 391 views

I am working with Captivate 2019 and publishing in HTML5 format. When I preview the output, everything looks great.  However, when I upload the published file to our server and try to access via browser, I just get a spinning icon.  This only happens about half the time, even though the settings for the files that are working correctly appear to be identical.  Any ideas on how to troubleshoot?  

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    1 reply

    Lilybiri
    Lilybiri
    Legend
    May 1, 2019

    Are you using the most recent version, which is 11.0.1.266?

    Check if the webserver supports JSON mimetype.

    Is this a responsive or non-responsive project? For the non-responsive project you have to know that the only preview mimicking HTML5 output is F11, Preview HTML in Browser. Is that preview working properly?

    H
    Heather ArmstrongAuthor
    Participating Frequently
    May 1, 2019

    I just updated to be sure that is not the issue, but I don't think it is, since some of the files are working and other's aren't. 

    These are non-responsive projects.  When I preview, they look fine.  When I publish and view locally, they look fine.  It's only when moving to the server that they are not working. 

    H
    Heather ArmstrongAuthor
    Participating Frequently
    May 1, 2019

    Tried again after updating Captivate, but still no luck. 

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