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K
KB in FL
Inspiring
November 12, 2015
Answered

Issues with the SCORM Cloud Preview

  • November 12, 2015
  • 2 replies
  • 1603 views

Hello All:

I have built a Simple Random Question pool quiz.

It runs and, from a Captivate 9 perspective, it works fine when previewing it locally.

The issue comes in when I attempt to preview it in the SCORM cloud. The program uploads and runs as it should. BUT when I try to get the results, I am getting an error

The Enable Reporting in Preferences are set as follows

Any Ideas about the problem???

This topic has been closed for replies.
Correct answer KB in FL

Hello Cozmicone:

There is good news and not so good news on trying to resolve the issue.

The problem went away after I installed the new CivetWeb.exe, completely cleared the cache, rebooted the machine an reopened Captivate. I closed the preview, saved and closed the project, and closed Captivate.


The next time I opened Captivate, Norton flagged CivetWeb.exe as a vicious Malware item and attempted to remove it. I disallowed the removal and verified that CivetWeb.exe was still in the folder. I reran the project and got the error again.


I have asked the engineers (Tarun specifically, who has been a BIG help) about it  and am awaiting any . So, it does appear that the issue does seem to be a conflict between CivetWeb.exe and Norton

Kevin

2 replies

V
Video Trainer
Known Participant
November 24, 2015

I have a brand new Captivate 9. When I attempt to run Preview in SCORM Cloud, it starts the process of creating/uploading the files. Then, I get an error message "Please check the Internet connection". Any ideas?

K
KB in FLAuthor
Inspiring
November 24, 2015

Not exactly sure.... can you send a screen shot of the error message?

C
Cozmicone
Inspiring
November 13, 2015

Is there a chance you've renamed or deleted the file CivetWeb.exe? Renaming or deleting the file was a solution for the issue regarding the Firewall settings always appearing each time Captivate 8 and 9 loaded, but doing this means that getting results from SCORM Cloud won't work.

K
KB in FLAuthorCorrect answer
Inspiring
November 14, 2015

Hello Cozmicone:

There is good news and not so good news on trying to resolve the issue.

The problem went away after I installed the new CivetWeb.exe, completely cleared the cache, rebooted the machine an reopened Captivate. I closed the preview, saved and closed the project, and closed Captivate.


The next time I opened Captivate, Norton flagged CivetWeb.exe as a vicious Malware item and attempted to remove it. I disallowed the removal and verified that CivetWeb.exe was still in the folder. I reran the project and got the error again.


I have asked the engineers (Tarun specifically, who has been a BIG help) about it  and am awaiting any . So, it does appear that the issue does seem to be a conflict between CivetWeb.exe and Norton

Kevin

C
Cozmicone
Inspiring
November 14, 2015

Good to know that you at least know what the problem is.

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