Live device preview IP address

Forum|Forum|6 years ago
May 3, 2019
1 reply
340 views

Hello, brand new Adobe Captivate user here. Trying out 2019 obviously. 🙂

In launching a live device preview I get a link to an IP that I suspect is supposed to be the device I am running Captivate on - my laptop. I gather a web server is running to service a request on my local network given the link. Very cool. The problem is the IP it is attached to doesn't appear to be correct. It is not my local interface IP. I suspect this is something to do with virtual networking I have on my machine from other software installs, but long story short is there any configuration I can be pointed to such that I can ensure it starts the web server on an appropriate/reachable IP?

Thanks much!!

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RodWard

Community Expert

Which browser are you using? I find it works best with the OS default browser.

If you are using Chrome on a Windows 10 system, try using MS Edge instead to see if that works better.

RodWard

Community Expert

One other thing you need to be aware of with the Live Device Preview is that your development computer AND the device BOTH need to be using the same Wifi connection. So if the device you use to scan the QR code is not logged onto the same network connection as your computer then you won't be able to view the content.

hodgigreAuthor

Participant

Hi Rod. Thanks for the quick response. I'm actually trying from my Android mobile phone using Chrome. It's a connectivity issue for sure - not browser related. I know much more about networking than I do about Captivate. :-)

I understood the devices have to be on the same network as the messaging makes that pretty clear. The issue is almost certainly one of why the IP address Captivate is assigning and publishing the service on is not my local 192.168.1.0 network (where my phone is also connected). It is publishing to a 169.254.241.192. I'm betting this is due to virtual network adapters I have installed for HyperV and Docker. It's probably a pretty unusual situation, but possible that someone might have encountered the same. I will keep investigating and report back.

In order to work I am pretty sure I need Captivate to publish the live device preview service from a 192.168.1.0 address. I need to figure out how to make that happen.

Thanks again.

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